Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range

$21.96 - $26.85 Hourly

Department

Department of Community Services (DCS)

Job Type

Regular Represented

Exemption Status

United States of America (Non-Exempt)

Closing Date (Open Until Filled If No Date Specified)

November 07, 2024

The Opportunity

only apply for this position once*

Overview

This Work Matters!

The Multnomah County Animal Shelter is currently looking for an Office Assistant 2 to act as the Foster Care Assistant at its shelter in Troutdale, Oregon.

Multnomah County Animal Services is the only open admissions animal shelter within the Multnomah County jurisdiction. This means that we are unable to turn away any pet in need of our services. A critical component of organizational success and capacity planning is to place pets into volunteer Foster Caretakers homes, while also ensuring that Foster Caretakers are maintaining expectations of the organization. The Foster Care Assistant plays a vital role in supporting the well-being of animals in foster care and facilitating the onboard and success of MCAS foster families.

Animal Services is transforming its operations and approach to an equitable service model that focuses on under-resourced communities and removing barriers to pet adoptions or other placements. As part of this transformation, you must be open to understanding culturally responsive practices and implementing changes in our operations that decrease the overall length of animal stays.

In This Role, You Will

Issue, receive, and process complex individual applications for accuracy and completion regarding lifestyle compatibility with current and existing animals within the Multnomah County Animal Services care and custody in order to suggest appropriate matches for the safety of the foster family and the pet
Interpret and apply knowledge and awareness of animal behavior and medical needs
Perform record keeping for various units and records; resolve errors in paper and digital records as they occur
Coordinate staff schedules with various appointments between multiple units, including scheduling and coordinating with members of the public and foster caretakers
Schedule veterinary appointments in coordination with Veterinarian staff schedules, ensuring medications and treatments are administered, and additional follow up appointments scheduled
Receive and process various applications for prospective adopters seeking pets located in foster caretaker homes
Provide administrative support to the Foster Care Program Specialist, Volunteer Coordinator and Transfer Program Specialist
Work with the Communications staff to create content to advertise available foster pets
Maintain an inventory of foster supplies, ensuring foster families have necessary food, medications, bedding, and other resources
Provide information about the foster program to potential volunteers and the community

We are looking for someone who

Demonstrates the ability to multitask in a fast-moving environment
Has a strong work ethic with a commitment to consistency, timeliness and follow-through
Enjoys working on a team
Has the ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Provides a high level of professional customer service to both internal and external clients
Has the ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email
Has strong clerical, organizational and time management skills

Who we are

Multnomah County Animal Services (MCAS) has been recognized as one of the top performing shelters in the country for implementing innovative, progressive lifesaving programs for shelter animals and creating a safe, livable community for people and animals. We are the only open door shelter in Portland and the primary agency responsible for lost pet care, animal abuse investigation, and animal rescue in Multnomah County. We also offer dog and cat licensing, lost and found pet services, and animal adoptions through our shelter in Troutdale, Oregon.

What we can offer you

Imagine working to better the lives of people and animals, being challenged to help educate the community about animal welfare best practices, and developing your skills and experience. With us, you will be challenged. You will be encouraged to excel. You will be given the opportunity to build a rewarding career. And you will be proud to be a part of the Multnomah County Animal Services team, dedicated to providing equitable services to the public and ensuring high quality care for the animals in our shelter.

At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.

This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary and limited duration positions while the eligible for hire list is active.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Equivalent to the completion of the twelfth grade; AND
One (1) of experience providing general administrative support or customer service experience dealing directly with the public

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

Experience in dealing directly with the public in a service-oriented position
Demonstrated understanding of animal welfare and rescue work, including animal sheltering processes
Experience working with volunteers
Knowledge of animal behavior and health, and safe animal handling techniques
Experience operating computers and office equipment, and performing related clerical duties
Demonstrated experience providing excellent customer service
Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position . Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION

The Application Packet

Please be sure to provide all the materials below in your application submission

Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume: Please indicate how you meet the required minimum qualifications . Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
A cover letter (optional): This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.
Note for internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial Review Of Minimum Qualifications

Evaluation of application materials to identify the most qualified candidates
A phone screen, oral exam, supplemental screening or written exam may be used to determine the most qualified candidates
Consideration of top candidates/Interviews
Professional reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information

Type of Position: This hourly, union-represented position is eligible for overtime.
Location: Multnomah County Animal Shelter, 1700 W Historic Columbia River Hwy, Troutdale, OR 97060
Schedule: The shelter operates seven (7) days per week. Staff members work between the hours of 7:00 AM and 7:30 PM

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Questions?

Angie Larson, Recruiter

Department of Community Service

angie.r.larson@multco.us

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter

Angie Larson

Email

angie.r.larson@multco.us

Phone

+1 (503) 4079569

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile

6001 - Office Assistant 2

Multnomah County

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