Under general direction, plans, organizes, oversees, coordinates, and manages the staff and activities of the Transit Operations Division; manages the day-to-day delivery of transportation services for fixed route, express, commuter, and microtransit (MyBlue); manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Transit Operations Director in areas of expertise; and performs related work as required.

Plans, manages, and oversees the daily functions, operations, and activities of transit operations, including the day-to-day delivery of transportation services for fixed route, express, commuter, and microtransit (MyBlue).
Participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures.
Contributes to the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding as requested.
Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
Conducts operator behind-the-wheel assessments; reviews daily work schedule to ensure operators have enough time for resting and recovery between scheduled work assignments; ensures proper route coverage with minimal overtime impact.
Assists with opening and closing supervisor duties when needed; provides route coverage during periods of staff shortages.
Manages and administers fixed route operator scheduling, Intelligent Transit system software, timekeeping software, and microtransit services software.
Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services, as assigned; presents reports to various commissions, committees, and boards.
Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
Serves as a liaison for assigned functions with other District departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in transportation service delivery and planning; researches emerging products and enhancements and their applicability to District needs.
Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
Directs the establishment and maintenance of working and official division files.
Ensures staff compliance with District and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.

Education:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in planning, public administration, business management, or a related field.

Experience:

Five (5) years of increasingly responsible experience in the management or administration of a regional or local transit system, of which three (3) years should be in a management or supervisory capacity.

North Central Regional Transit District

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Transit Operations Manager