Equal Opportunity Employer

INFORMATION TECHNOLOGY SERVICES MANAGER

DEPARTMENT: Technology Support SALARY SCHEDULE: Education Support Professional LOCATION: CEE WORK YEAR: 12 Months

The Phoenix Union High School District is proud to serve a diverse population of 28,000 students and 4,000 employees in Arizona’s capital city. With a portfolio of comprehensive schools, small specialty schools, support schools, micro schools, magnet programs, and extensive Career & Technical Education (CTE) offerings, PXU’s schools of opportunity welcome, love, and inspire all students to go places and do things that matter.

GRADE 19

STARTING HOURLY RATE: $34.36 - $35.93 (PLACEMENT DEPENDS ON SIMILAR EXPERIENCE HELD AND EDUCATION)

Summary

The Information Technology Services Manager prepares and manages multiple projects and related teams to ensure that projects are being completed on schedule and in accordance with District goals and budget requirements.

Essential Functions

Effectively manages multiple projects simultaneously. Leads regular project reviews with customers, stakeholders and technology staff, and participates in committees related to projects.
Coordinates and maintains program/project communications that include defined goals, tasks, milestone dates, status and resource allocation. Documents and reviews lessons learned.
Provides project related training to District staff as needed.
Develops and maintains project plans that include tasks, milestone dates, status and resource allocation. Defines the strategic implications and determines the requirements to achieve successful implementation. Ensures alignment to district technology plan.
Identifies and establishes effective internal and external relationships to achieve district and project goals. Influences, motivates and manages multiple cross department teams involved in projects to achieve said goals.
Provides technical, organizational leadership and direction for Information Technology staff. Manages work orders and delivers metrics.
Serves as a liaison to District Administration on computer support projects. Upgrades, maintains hardware and software as well as installation. Recommends software and equipment to meet end-user needs. Builds and provide quotes as needed.
Writes procedures and technical documentation.
Supports the relationship between the Phoenix Union High School District and the public by demonstrating courteous and professional behavior when interacting with students, parents, visitors, and school staff; maintains absolute confidentiality of work-related issues, client records, and school information; follows Governing Board Policies; performs all other related duties as required or assigned.

The above essential functions are intended to represent only the key areas of responsibilities and not a comprehensive listing of all functions and duties performed by incumbents of this class.

Required Qualifications

Education, Training, and Experience Guidelines:

High School diploma or GED equivalent; Bachelor’s degree in Computer Science, Information Systems, or related field; AND five years of progressively responsible experience implementing and participating in multi-phase IT projects; OR an equivalent combination of education, training, and experience.

License And Certification Requirements

A valid Arizona State Driver’s License is required.

Ideal Candidates Will Have The Following Skills And Abilities

Extensive knowledge of computer and network systems, technology project management, technology rules and regulations.
Skill in planning, prioritizing, and completing multi-phase projects.
Skill in troubleshooting and repairing network, server, and device connectivity issues.
Skill in performing basic computer repairs.
Ability to install, troubleshoot, upgrade and update computer hardware and software.
Skill in developing and implementing accurate project timelines.
Skill in understanding, explaining and applying relevant technology solutions, rules, policies and procedures.
Skill in planning, prioritizing and completing assignments with minimal supervision.
Ability to communicate effectively both verbally and in writing, in particular using technical and non-technical language to explain complex subjects and processes
Skill in researching and compiling data for reports and technical documents.
Ability to enter data with speed and accuracy.
Ability to follow verbal and written instructions and procedures.
Ability to provide excellent customer experiences, including but not limited to interacting tactfully and courteously with the public.
Commitment to create and sustain a thriving learning and working environment for students and staff.
Ability to establish and maintain effective working relationships.
Ability to use initiative within organizational policies, procedures and guidelines.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed at District facilities and school campuses and requires the use of hand tools. May be required to climb ladders and lift objects weighing up to 50 pounds.

WHY WORK AT PXU

The Phoenix Union High School District is one of the state’s largest employers. Our 4,000 education professionals are committed to providing an excellent learning environment for our students while enjoying an inspiring work environment.

Highly Competitive Pay
Comprehensive Employee Benefits
Participation in Arizona State Retirement System
Education Loan Forgiveness (If eligible)
Vacation and Personal Leave Plans (for eligible positions)
Paid Winter and Spring Breaks

The Board is committed to a policy of nondiscrimination in relation to race, color, religion, sex, age, national origin, disability or sexual orientation, as well as gender identity, gender expression and immigration status. This policy will prevail in all matters concerning staff members, students, the public, educational programs and services, and individuals with whom the Board does business.

Division

SUPERVISION RECEIVED:

Supervision Given

Technology & Logistics

Tech Support Director

None

Action

Prepared By

Reviewed by:

Effective Date

Revised

PSPC

LT/CEA/Talent

07/01/2021

Phoenix Union High School District

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