You are eligible for 10% field work specialty pay for hours worked. This is a full time, hybrid position.

Why it's a Great Opportunity:
As an experienced case manager with skill as a working supervisor, you will be on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. You will supervise a team of case managers ensuring quality of service, efficient case distribution, and effective supervision. You will be a valued member of the Aging and Disability Resources leadership team supporting several new programs: WA Cares Program and Health Related Social Needs (HRSN) program. You will read and analyze Washington Administrative Code (WACs), Regulatory Code of Washington (RCW) and long-term care manuals to create best practices and training for your team that do not exist.

Why it's a Great Department:
Pierce County Human Services is the community and human services arm of Pierce County government. It is the largest contributor to Pierce County's safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners, including other public and non-profit funders and service providers to understand current and emerging community and human service’s needs. The department strives to create and invest in a comprehensive and integrated regional services system.

Learn more about our department by clicking here.

The Aging and Disability Resources (ADR) Division has strong, committed and passionate leadership. Employees of ADR are mission-driven, talented and diverse speaking over 25 languages. We foster collaboration among teams, divisions, departments and external partners. Our employees are engaged and caring individuals.

How to be Successful in this Role:
We are looking for a leader with strong written and verbal communication who seeks to understand others, assesses impacts and make recommendations when solving problems. Someone who can adapt their work style across a diverse and varied group of people. And who understands complex, technical language who can translate into easy-to-understand information for your team. You will need MS Office Suite including knowledge and regular use of intermediate Excel. Your quality assurance focused experience will be important for completing assessments and program eligibility standards.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams, regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

Supervise and coordinate activities of a designated team; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review, and approve the work of the team.

Supervise, monitor, and evaluate staff performance; conduct formal evaluation of assigned staff and develop performance measures and standards.
Investigate grievances involving subordinates and recommend resolution; recommend promotional and disciplinary actions; approve leave requests and overtime; provide adequate coverage during staff absences.
Participate in recruitment, interviewing and hiring of staff.
Review new client intakes and assign cases to staff in a timely manner.
Ensure effective communication with county departments and staff to facilitate and ensure adherence to policies and procedures.
Assure compliance with Federal, State and County Service Standards, relevant WACs, RCW’s, statutes and interagency agreements or memorandums of understanding with principal coordinating agencies.
Coordinate and/or facilitate formal staff meetings, as well as provide individual case consultations.

A classification description with a more detailed list of essential functions that may be performed can be found here.

REQUIRED - Bachelor's degree in behavioral or health services, psychology, social work, nursing, administration, education or related field PLUS
Four years of related experience to include two or more years of on-the-job experience involving contact with the public in a client services setting, preferably in the area of providing services to senior citizens is required.
At least one year of supervisory or lead capacity experience is required.
A valid Washington State driver’s license is required.
Masters degree in related field and clinical experience with specialization in services to older and disabled adults is highly desirable.

As a condition of employment, the applicant will need to authorize and complete a Washington State Patrol background check in accordance with RCW 43.43 Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

This is a grant-funded position. Continued employment is contingent upon job performance/evaluation and continued funding of the program.

To be considered for this opportunity please:

Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

Pierce County

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Case Manager Supervisor