Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Lead Telecommunicator.

General knowledge of the methods of operating the communication system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; general knowledge of law enforcement forms, terminology and records; general knowledge of departmental programs, policies and procedures; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to maintain required certifications; ability to respond to work during emergency situations or inclement weather; ability to perform a considerable volume of detailed work; ability to type accurately at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to follow, both oral and written directions; ability to operate standard office equipment and personal computers including some knowledge of applicable software packages; ability to establish and maintain effective working relationships with associates and the general public. High school diploma or GED and less than one year experience working as a telecommunicator, in emergency services, stressful situations, or equivalent combination of education and experience. An individual that has no previous Emergency Dispatch experience or who has previous Emergency Dispatch experience but is not currently certified in Emergency Medical Dispatch and Division of Criminal Information will be placed at the work against pay rate until training is complete and all required certifications are obtained.

Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system.
Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel.
Provides directions to responding units using computer mapping system.
Serves as liaison to various agencies including on-call personnel, magistrates, medical examiner, animal control, state highway patrol, etc.
Answers non-emergency and after hours calls for various departments.
Maintains communication logs and reports including the nature of calls, actions taken and time involved.
Performs pager announcements and tests for medical and fire departments.
Monitors public and private fire and security alarm systems; activates monitors to dispatch fire and rescue squads as needed.
Provides requested information to local attorneys and the Sheriff's office.
Abides by, enforces and participates in the implementation and ongoing oversight of Randolph County Government safety standards and regulations.

Randolph County (NC)

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Telecommunicator