PURPOSE OF POSITION:

The Information Technology (IT) Manager is responsible for the IT Department's day-to-day operations, managing assigned IT department staff, IT expenditures, and strategically delegating IT resources for all projects, systems, and services requiring IT involvement. The IT Manager will help guide IT staff and City departments in the successful implementation of new technologies through the City of Redmond's computing environment(s). The IT Manager must stay abreast of and plan integration with evolving technology, cybersecurity, and regulatory compliance requirements.

This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar, related to, or logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL JOB FUNCTIONS:

The below duties are illustrative examples of the various types of work that may be performed. These examples do not include all functions and responsibilities the employee may be expected to perform.

Contribute to a Positive Work Environment

Deliver professional, courteous, and timely customer service.
Build collaborative inter-departmental relationships.
Represents the IT Department in meetings, committees, and conferences.
Actively contributes to an innovative team focused approach to problem solving.

IT Operation Support

Oversee day-to-day operations of IT staff.
Adapt technology solutions to meet the changing needs of the organization.
Coordinate security assessments and incident response procedures.
Provide governance to technology platforms and oversight of regulatory and cybersecurity requirements.
Provide strategic oversight to the City's IT equipment, platforms, tools, and solutions and their renewals, upgrades, migrations, and integrations.
Work in a team-oriented environment and act as back-up in absence of other IT team members.
Use a security-minded approach to adoption of technology solutions and services into the City's computing environment.
Other related duties as assigned.

Project Management

Provide project scoping, delegation, and oversight of project execution.
Manage IT projects within budget and timelines.
Maintain IT Department project calendaring and project prioritization with IT staff.
Procure hardware, software, and services in accordance with Oregon State procurement guidelines and city policies.
Assist City departments with aligning their goals and processes to technology-based solutions.
Coordinate IT staff resources to meet interdepartmental city needs.

Team Management and Development

Manage designated IT staff, which includes scheduling, training, prioritizing and delegating work, and evaluating performance.
Provide professional development guidance to IT Department staff.
Ensure effective utilization of IT Service Management tools and IT workflows to track IT performance and generate key metrics.
Participate in recruitment process of IT staff.
Participate in professional groups, committees and task teams as assigned or as otherwise necessary.
Maintain professional networks and attend training sessions and conferences as necessary to advance skills and keep abreast of issues and practices in all areas of responsibility.

Budget and Resource Management

Assist IT Director with planning the IT Department's annual budget and provide oversight of expenditures.
Create metrics to be utilized for planning the IT Department staffing structure and staffing capacity needs.
Generate and maintain required IT policies.

Participate in various planning exercises related to cybersecurity and continuing operations planning.

JOB QUALIFICATION REQUIREMENTS:

Mandatory Requirements:

Eight (8) years of increasingly responsible information technology industry experience. At least three (3) of those years must have been spent managing IT professionals or technical staff. A Bachelor’s Degree from an accredited college or university with major course work in Information Technology or related field, or any satisfactory equivalent combination of education, training, and experience relevant to the position.

Level 4 CJIS certification, required within first 60 days of employment.

Special Requirements/Licenses:

The position requires employees to operate a motor vehicle in the course of their position. Possession of, or must obtain within thirty (30) days from date of hire, a valid Oregon driver’s license.

Must have a safe driving record.

Desirable Requirements:

For desirable requirements to be considered, one must have met the mandatory requirements noted above:

Five (5) or more years of demonstratable experience managing people and teams in a State or Local government organization.
IT experience in the law enforcement or emergency service industry.
Possession of A+, ITF+, M365 Fundamentals, Microsoft role-based, or similar certification.
Possession of Security+, GIAC Security Essentials, CISM, CISSP, or similar certification.
Possession of PMP, CAPM, CSM, CPMP, or similar project management certification.
Experience in a state/local government setting; knowledge of state and federal laws governing public information and privacy.
Experience with government procurement.
Experience with government specific systems (SCADA, ArcGIS, SQL-based Utility Billing, AMR, etc.).
Working history of web content accessibility oversight, such as WCAG 2.
Experience managing the enforcement of regulatory compliance (i.e.: CJIS, PCI, HIPAA, GDPR, etc.).
Experience managing the enforcement of cybersecurity framework standards (i.e.: NIST, ISO, SOC2, NERC-CIP, etc.).
Working knowledge of Microsoft 365 tenant administration, with significant proficiency in Excel and SharePoint Online administration.
Experience with complex audio and video communications systems

Necessary Knowledge, Skills, & Abilities:

Highly organized with the ability to manage multiple calendars and schedules effectively.
In-depth knowledge of network administration, data center operations, cybersecurity best practices, business processes analysis, and best practices and principles of applied information technology.
Knowledge of the laws and regulations governing information services technology; practices and principles of public/business administration and decision-making related to information services.
Knowledge of the municipal organizational structure and operations, and the ability to effectively implement departmental and enterprise-wide technology solutions.
Skills in the application of the principles and practices of municipal government budget preparation and administration.
Skills in use of project management practices and principles.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to troubleshoot, organize, and simplify complex technical problems in order to effectively scope and delegate projects and tasks.
Ability to generate various data sets and provide reports and analytics to organization decision-makers.
Ability to communicate effectively, both verbally and in writing.
Ability to effectively communicate technical information to non-technical audiences.

Technical writing abilities for training and instructional documentation.

SUPERVISION RECEIVED:

Work is performed under the general direction of the IT Director who holds the employee accountable for achieving department and division goals and objectives.

SUPERVISORY RESPONSIBILITIES:

Provides complete supervision of assigned employees including guiding, directing, and motivating, oversight and authority for assignments, and reviewing work and evaluating performance to comply with policies and procedures.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk.

The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee works in an office environment; the employee rarely works in outside weather conditions. The noise level in the work environment is usually quiet.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Redmond, City of (OR)

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Information Technology Manager