The Superior Court of California, County of San Joaquin, is now accepting applications for a part-time Information Technology (IT) Intern. This position will work up to 28 hours per week performing entry-level professional duties in support of the Information Technology Department.

The IT Intern, reporting to the Information Systems Analyst Supervisor, will perform entry-level duties such as handling helpdesk tickets, diagnosing and resolving hardware/software problems for end users, interacting with staff to address their technical needs, and installing/configuring computers, applications, and related equipment to maintain a productive work environment.

The role focuses on performing entry-level IT support tasks with close supervision. Key activities include helping onboard new hires, provisioning Microsoft 365 accounts, issuing and configuring new phones for staff, and diagnosing/resolving everyday user problems, such as inability to print or connect to the network (on-site or via VPN).

Typical duties include providing professional entry-level support with direct supervision in Windows and Linux Server Administration; SQL data query and reporting; QA – testing, desktop and network support; participating in the evaluation and testing of system and network upgrades; providing support to programmers and server/ network administrators.

Current enrollment with at least 9 semester units or its equivalent in an accredited educational institution leading to a program certificate, associate’s, bachelor’s or advanced degree in computer science, information technology, engineering, or a related field.
The IT Intern must have some education in programming, database management and technologies like Windows Servers, Linux and Cisco Networking.
IT Interns must have the ability to take direction well and be motivated self-starters; be open and excited to learn; have good communication skills; be customer service oriented; and learn techniques to best serve clients.

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds, in all cases with the use of proper equipment and/or assistance from other staff.

Superior Court of California, County of San Joaquin

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INFORMATION TECHNOLOGY INTERN