General Statement of Duties

The Event Permit Coordinator serves as the liaison to citizens and businesses requesting a special event permit for functions that utilize or have an impact on the Town of Mooresville property, public rights-of-way, or public access easements. Events include but are not limited to festivals, parades, concerts, performances, park events, races, and walks. The Event Permit Coordinator also oversees film permits and neighborhood block party permits utilizing the workflow software, and approval. The position also provides general administrative support to the Experience & Engagement Department.

Distinguishing Features of the Class

Employees in this class perform are responsible for administering and coordinating the permitting processes for events, neighborhood block parties and film productions that utilize or have an impact on Town of Mooresville, property, public rights-of-way, or public access easements. This position will serve as the primary point of contact for applicants, staff, and other partners for event permits and other permits as assigned, from pre-application through completion of the event and post-event evaluation.

The work involves customer service, technical assistance, coordination with outside agencies, software application management, and providing clear, consistent, and positive public communication. The position will work with various Town departments to manage and improve the Town’s event permitting processes, respond to questions and complaints, research special requests, and troubleshoot issues and solutions with affected parties. The position is responsible for ensuring that event management is consistent with plans and permitted activities and requires the ability to balance the interests of internal and external stakeholders to achieve a positive outcome for the Town and for permit applicants.

In addition, this position provides administrative support to the Arts & Events Division of the Experience & Engagement Department to include assisting with vendor payments and fees for Town-managed events, invoice processing, vendor contracts, daily office tasks, and other ongoing administrative support. Work includes some extended days, and evening, weekend, and/or holiday hours.

Duties and Responsibilities

Processes, reviews, and tracks event permit applications, including conditions of approval, supplementary materials, etc.

Coordinates permit approvals and issues approved permits; discusses issues surrounding permit denials with applicants.

Provides customer service to event permit applicants; provides information and assistance related to services, activities, procedures, fees, forms, or other issues.

Maintains an understanding and familiarity of Town ordinances and North Carolina State regulations as they relate to events to provide knowledgeable advice to all event permit applicants.

Tracks payments of required application fees, fines, or other payments; tracks payments and releases of any security deposits; maintains an orderly record of payments.

Develops, manages, and improves a system for tracking event permit applications

Facilitates communication and ensures coordination among internal and external partners about event calendars, promotional opportunities, event support resources, etc.

Monitors event permit compliance; attends special events as needed/assigned to ensure compliance.

Coordinates attendance at special events by Town personnel.

Screens calls and inquiries; secures and gives information; handles public requests for services or information; provides information concerning policies, guidelines, etc.

Maintains databases, activities records, budget line-item activities, and files; initiates appropriate follow-up or further action as needed.

Coordinates post-event evaluation as needed.

Coordinates extra-duty police officers for private security purposes.

Creates site plans and submits permit applications for Town-managed and Town-sponsored events.

Provides administrative support including processing invoices, entering contracts, submitting permit applications, etc.

Performs other duties as requested.

Minimum Education And Experience

High School Diploma or GED and three to five years of related experience in event management, hospitality, public relations, marketing, customer service, permitting, office management; or an equivalent combination of education and experience.

Preferred Qualifications: Associate degree and three years of related experience.

Special Requirement: Possession of a valid North Carolina Driver’s license.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.

To learn more details, click the following link. Town of Mooresville 2023-2024 New Hire Benefits Guide

Town of Mooresville

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EVENT PERMIT COORDINATOR - $2000 SIGNING BONUS