Title: Director of IT Infrastructure & Operations

State Role Title: Info Technology Manager I

Hiring Range: Up to $110,000

Pay Band: 6

Agency: Dept of Veterans Services

Location: JAMES MONROE BUILDING

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veterans Services (DVS) serves Virginia’s veterans and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through service and sacrifice.

The position of Director of Infrastructure and Operations reports to the DVS Chief Technology Officer, who oversees and manages Information Technology Directorate. IT Infrastructure and Operations Director oversees IT programs in alignment with the strategic goals of the agency, directs and manages the IT Operations staff, including supervision and development of direct reports, and works with the CTO to ensure the integrity of the division’s budget and strategic planning processes. Provides operational and strategic direction to multiple functional areas including service requests, triage/response to network related incidents/problems, and changes to servers, applications, databases, oversee rollout of new equipment, including PCs and mobile devices, and DVS enterprise networks. This position will design, implement, and operate the agency’s End User and Network Operations and oversee division-wide operations, with responsibility for the strategic direction of the division’s mission and the outcomes of division performance. Ensures compliance with the Virginia Information Technology Agency (VITA) and Department of Veterans Services’ policies, and guidelines; compliance with state and federal statutes governing the collection and security of data and the administration of IT systems and applications. This position will have the ability to telework 1 day a week.

Minimum Qualifications

Experience and or educational background in Computer Science or related field or equivalent experience. Prior years relevant technology, service delivery management experience. Proven experience in IT infrastructure, strategic planning and development, project management, and policy development. Ability to set up, configure, upgrade, manage, and troubleshoot routers, switches, VPN concentrators, firewalls and wireless access points. Ability to set up transport protocols, routing protocols, security/authentication protocols, Ethernet; Network cabling, trunking, IPsec, dialup services and MPLS services. This position requires extensive knowledge of desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android), and various telephone systems (VOIP, analog, Centrex, etc.). Experience with systems design and development from business requirements analysis through to day-to-day management. Knowledge of business theory, business processes, management, budgeting, and business office operations. Demonstrated ability to apply IT in solving business problems. Advanced knowledge of contract negotiation and vendor management. In-depth knowledge of applicable laws and regulations as they relate to IT. Strong understanding of human resource management principles, practices, and procedures. Demonstrated experience working with a range of technical staff to develop joint solutions. Highly self-motivated, self-directed, and attentive to detail. Strong leadership, coaching and mentoring skills. Excellent oral, written, and interpersonal communication and presentation skills.

Additional Considerations

Master in Information Technology or MBA

ITIL Certification

Microsoft Systems Engineer

Professional Certifications

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.

The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides a confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.

It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans status or political affiliation, or against otherwise qualified person with disabilities.

Commonwealth of Virginia State agencies must provide reasonable accommodations to applicants with disabilities, where appropriate. Applicants requiring accommodations should direct inquiries to the human resource contact directly. Requests for reasonable accommodations will be reviewed and determined on a case-by-case basis.

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Virginia Department of Veterans Services

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Director of IT Infrastructure & Operations