Visitor Center Staff Member’s primary responsibilities are: to welcome visitors and provide the information and recommendations necessary to create a memorable visitor experience, maintain the visitor center, and support the efforts of the Johnson City Convention and Visitors Bureau (CVB). This position will primarily be Saturdays only (2-3 per month), with opportunity to pick up throughout the week. This position is seasonal and will ideally run from May through the end of October.

Detailed Duties:

Greet, interact with and direct guests visiting the center.
Assist visitors in finding brochures, maps and activities that will enhance their visitor experience.
Keep all areas of the visitor center stocked, clean and organized.
Keep bathrooms prepared for visitors – ensures paper products and hand sanitation products are kept filled.
Gain a working knowledge of the Johnson City area and tourism sites.
May contact local hotels/motels to see if there are vacancies, upon request.
Answer the phone and respond to questions or refer callers as appropriate.
Assemble tourism fulfillment packets including Visitor Guides, Outdoor Guides and Southern Dozen.
Assemble welcome bags/packets for FAM tours, conference attendees, Southern Dozen visitors, etc.
Sell retail items in the visitor center. This includes using a POS system and cash handling.
Perform other duties as assigned.

Knowledge, Skills and Abilities:

Experience working with the general public in customer service and/or retail related organizations. Knowledge of the local area and history. Must have good oratory skills and be comfortable speaking to the public.

Education and Experience:

Any combination of education and practical work experience related to customer service and hospitality.

Physical Requirements:

This work may require lifting up to 25 pounds occasionally. Work requires reaching, grasping, feeling and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and talking to convey important spoken instructions to others accurately; hearing is required to perceive information at normal spoken word levels and ability to receive detailed information through oral communications, visual acuity is required.

Non-Discrimination Policy:

The Johnson City Convention and Visitors Bureau does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Pay:

$15/hr (6+ hrs per week)

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Visitor Center Staff