General Definition of Work

HIRING WAGE OF $30.00/HOUR

THIS RECRUITMENT WILL BE USED TO ESTABLISH AN ELIGIBILITY LIST FOR CURRENT AND FUTURE VACANCIES FOR CIVILIAN COMMUNICATIONS OFFICERS. THE HIRING PROCESS WILL BEGIN IMMEDIATELY AND MAY CONTINUE FOR UP TO ONE YEAR FROM THE CLOSING DATE OF THIS POSTING.

THIS POSITION REQUIRES 10 & 12 HOUR ROTATING SHIFTS AND INCLUDES DAY, EVENING, OVERNIGHT, WEEKEND AND HOLIDAY HOURS.

Performs intermediate skilled technical work in the operation of the 911 Telephone System and the Sheriff's Emergency Communications System, receiving and transmitting information via radio, telephone, and computer terminal. Work is performed under the moderate supervision of the Communications 911-PSAP Manager.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Receives and appropriately responds to all incoming calls; operates the County 911 emergency telephone system, the Sheriff's Office radio communications equipment, and Statewide ARMER radio system.
Answers all incoming calls both emergency and non-emergency; determines nature and urgency of calls; collects required information.
Observes automatic alarms to detect intrusions and fires; responds accordingly.
Dispatches patrol officers, firefighters, paramedics, ambulances and other emergency vehicles in response to calls throughout the County and contracting municipalities using computer-aided dispatch systems (CAD) and maintains contact with field units to monitor response and any support requirements.
Creates and updates electronic or manual records and logs of activity as required.
Updates records such as: missing persons; obscene and harassing phone calls; protection orders; all alarms located within the County and procedures for handling; all businesses, their owners and contact information; all emergency numbers used in daily operations; towing records; etc.
Uses various computer systems to monitor calls and access and enter information as required such as the Minnesota Criminal Justice System, various Interstate Agency, State, and Federal websites, PowerCad, Power911, PowerMap, RMS via Positron, Beacon, Odyssey, and Statewide Supervision.
Performs a variety of support duties for the Sheriff's Office as needed; serves as County "Warning Point" for Civil Defense and operations County-wide warning system for natural and nuclear disasters; performs light housekeeping duties to maintain the Communications Center; runs routine operations checks on emergency pages and radios.
Performs other duties and activities as assigned.

Minimum Qualifications & Knowledge, Skills And Abilities

High school diploma or GED and one year of experience in customer service or public contact work, or equivalent combination of education and experience.

Requires the ability to type 30 words per minute.

Portals/CJIS/DVS and Powerphone Total Response Computer Aided Call Handling System certifications within six months of employment.

Minnesota Government Access AKA: Odyssey and XCEL Nuclear Plant Emergency Preparedness certifications within one year of employment.

A valid driver's license or evidence of equivalent mobility is also required upon hire.

Must be able to pass a psychological exam and background check investigation.

Knowledge of, and ability to learn, law enforcement terminology, procedures and equipment; knowledge of and ability to learn Sheriff's Office policies, procedures, and regulations; knowledge of, or ability to learn, the geographical layout, political and community service jurisdictions and highway systems of the County; skill in the use of standard office equipment, including computer and software programs; verbal and written communication skills sufficient to effectively receive spoken information, present information , and respond to questions from a wide variety of audiences including individuals in emergency situations; and reading comprehension skills sufficient to read and interpret a wide variety of documents including maps; writing skills sufficient to maintain clear records; interpersonal skills sufficient to exchange and/or convey information, receive work direction, and maintain effective working relationships; ability to learn applications/systems specific to the Sheriff's Office including complex telephone, teletype and two-way radio equipment; ability to keep accurate and complete records; ability to remain calm, to think clearly and act quickly and correctly in emergency situations; ability to multi-task and prioritize heavy volume of calls and respond with composure; ability to enter data accurately into a variety of databases; ability to maintain confidentiality; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Addendum/Other Assignments

CAD Administrator

The CAD Administrator configures, updates and maintains various systems used by the Unit including but not limited to the Power 911 database, PowerCAD, PowerMap, SIMMS, and the Notification Server. This assignment requires the completion of 24 hours of training from Positron.

Coordinates with other units and agencies in the use and updates of the systems, including the County I.T. Department, Surveyors Office (GIS), and vendors.

Assists in developing procedures for CAD and Map use.

Trainer

The Trainer assists with training for new Civilian Communications Officers in the unit. This assignment requires completion of APCO training and the designation of a Certified APCO Trainer.

Provides one-on-one training and coaching to new employees.

Reviews daily reports, meets with trainee daily to provide feedback and discuss progress.

Evaluates trainee's progress and prepares written evaluations.

Modifies the web-based APCO training to fit the Unit's needs, as necessary.

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, pushing or pulling and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occaionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package, Click Here.

01

I understand that in order for my application to receive every consideration in the selection process, I must complete all the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.

02

The minimum qualifications for this position require a high school diploma or GED and one year of experience in customer service or public contact work or an equivalent combination of education and experience. Do you meet the minimum qualifications?

03

This position requires the ability to pass a BCA background check and psychological evaluation. Check yes if you have read this.

04

Do you possess a valid driver's license or can you provide evidence of equivalent mobility?

05

This position requires typing skills with a minimum of 30 words per minute. Are you willing to take a typing test?

06

Indicate the amount of paid work experience (40 hrs. per week) you have as a Communications Officer in a 911 or Emergency Responder environment.

5 years or more
1 year or more, but less than 5 years
Less than 1 year
I do not have this experience

07

Do you have paid work experience working a rotating shift that would include working afternoons, nights, weekends or holidays?

08

In reference to the above question, indicate where and when you gained experience working a rotating shift that involved afternoons, nights, weekends or holidays. If you do not have this experience, write "NA".

09

Do you have paid work experience performing dispatch duties for any of the following types of services or businesses? Choose all that apply.

Police, ambulance or fire
Home monitoring or security
Business monitoring or security
Commercial services (trucking, repair services, etc.)
None of the above.

10

In reference to the above question, indicate where and when you attained dispatcher experience. If you do not have this experience, write "NA".

11

Indicate your paid work experience using any of the following forms of verbal communication. Choose all that apply.

Radio
Multi-line Telephone System
Voice Activated Computer System
None of the above

12

In reference to the above question, indicate where and when you attained this experience, as well as your job title while employed there.

13

How many years of paid work experience (40 hours per week) do you have prioritizing incoming calls for service for at least 25% of the work day? Choose only one answer.

3 or more years
1 or more years, but less than 3 years
Less than 1 year
I do not have this experience

14

In reference to the above question, indicate where and when you attained this experience, as well as your job title while employed there.

15

Do you have paid work experience working with confidential information?

16

In reference to the above question, indicate where and when you attained this experience, as well as the types(s) of confidential information you dealt with.

17

Do you have paid work experience or formal education from which you have gained knowledge about law enforcement terminology, procedures or equipment?

18

In reference to the above question, indicate where and when you attained this education or experience. Write "NA" if you do not have knowledge about law enforcement terminology, procedures or equipment that you gained through work experience or formal education.

19

Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214 and a letter from the USDVA verifying the veteran's disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?

No
Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Statute 197.447
Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connect disability of 10% or more
Yes - Spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability of 10% or more (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties)
Yes - Spouse of a deceased veteran who served on active duty 181 or more days, received an honorable discharge, had a service connected disability of 10% or more and was disabled at the time of death. You are ineligible if you have remarried or were divorced from the veteran.
Yes - Spouse of a deceased veteran. You are ineligible if you have remarried.
Yes - Current employee with a 50% or more service connected disability rating applying for the first promotion after securing employment with Wright County.

20

I affirm that the information provided is accurate and true to the best of my knowledge. I understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Wright County for up to three years.

Yes
No
Required Question

Wright County, Minnesota

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