The primary purpose of the Social Services Supervisor 1 classification is to directly supervise Children Services Intake Social Services Workers and other professional social services personnel. The classification may carry a small case load pertaining to child welfare which involves extremely difficult or volatile cases, interprets, clarifies and recommends changes to procedures, policies, regulations, and laws pertaining to child welfare, and serves on internal and external committees which deal with child welfare issues.
80% Provides supervision for Intake and Assessment Staff, assigns casework and monitors case progress, provides consultation, training development and motivation of staff. Oversees casework investigations, documentation, and applicable training programs to ensure compliance with rules & regulations and provides oversight for court appearance. Manages difficult or unusual cases & acts as mediator with staff/client grievances; provides emergency coverage due to absence of regular social service workers. Provides supervisory coverage and assumes temporary responsibility of other supervisors &/or administrator during periods of absence or unavailability; serves as liaison between management & staff, directs & participates in supervisory staff meetings, staff consultations, and other related management support tasks.
10% Writes, co-writes, and recommends changes to agency policies and procedures; assists in the development, implementation, modification, and evaluation of existing and new agency programs and services, particularly as they relate to Intake and Assessment. Gathers and utilizes data and stakeholder feedback for program and process improvements. Promotes and ensures active, effective communication with all agencies and service providers that interface with agency staff and clients. Represents agency in public, private &/or community meetings and events.
10% Participates in weekend and after hours on call coverage on a rotating basis and provides after work hours consultations on open cases. Performs other duties as assigned.
- Two years experience as a Social Services Worker 2, 30132.
- Or completion of undergraduate major core course work or two years technical training in behavioral science, social science, early childhood development technology, education or related field. Also requires two years experience in a position similar to a Social Services Worker 2, 30132.
- Or two courses in adult psychology one of which must be in the area of gerontology or twelve months experience, two courses or twelve months experience in child psychology, two courses in social welfare or other sociology related topic or twelve months experience, two course or twelve months experience in counseling, one course or six months experience in interviewing techniques, one course or six months experience in domestic violence, and one course or six months experience in courtroom procedures. Also requires two years experience in a position similar to a Social Services Worker 2, 30132.
