The City of Turlock is accepting applications for the Information Technology Technician position. To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; install and configure desktop computers and related peripheral equipment; and perform other related work as required.
This position is assigned to the Turlock City Employees Association Bargaining Unit for labor relations purposes and is subject to overtime and call back assignments.
An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees serve a one (1) year probationary period.
*Only the first 50 applications submitted will be considered. Please note that the job announcement may close without prior notice.
SUPERVISION RECIVED AND EXERCISED:
Receives direction from the Information Technology Manager. Receives lead direction from the Information Technology Coordinator and/or Information Technology Analyst, Senior.
ESSENTIAL FUNCTIONS: Functions may include but are not limited to the following:
- Install and configure desktop computers, printers, and other desktop peripherals such as scanners and cameras; install and support various software and train customers in the use of hardware and software.
- Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
- Create and maintain desktop deployment images.
- Deliver laptop computers, set up and train customers in their use.
- Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
- Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into helpdesk database and use helpdesk software.
- Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
- Develop documentation and standard operating procedures as they relate to assignment.
- Deploy and maintain mobile devices.
- Assist users with log-on authentication; instruct users in saving data and backing up systems.
- Perform research to resolve problems or refer to higher level staff.
- Order supplies and maintain and track inventory; assist in asset management of personalcomputers, laptops, and related peripheral equipment.
- Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
- Video record all City Council meetings and other meetings as assigned by department manager.
- Perform related work as required.
Knowledge of:
- Basic principles of computer, telecommunication, and peripheral equipment.
- Principles and practices of computer recordkeeping.
- Principles and techniques of a variety of desktop operating and data communications systems.
- Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
- Principles and techniques of advanced troubleshooting for desktop computers and printers in network environment. Project management methodologies
Ability to:
- Operate a variety of computer and office equipment including telephones, computers, printers, modems, and related software.
- Perform system installations, problem correction, and maintain and repair computer systems and network hardware and software.
- Explain department and City policies regarding use of computer and communications systems.
- Effectively troubleshoot, diagnose, and resolve hardware and software issues.
- Follow technical oral and written instructions.
- Effectively communicate verbally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of experience and training that would be likely to provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of experience performing desktop computer system and network installation, operation, and maintenance functions.
Education:
Two years of full-time college or vocational coursework, equivalent to an Associate’s degree from an accredited college or university, in computer science, information systems, or a related field, including network-related coursework.
LICENSE/CERTIFICATE
Possession of an appropriate, valid California driver’s license at time of appointment, to be maintained as a condition of continued employment.
DESIRABLE QUALIFICATIONS:
Possession of Microsoft Certification.
PHYSICAL REQUIREMENTS
Work is typically performed in a typical office environment; occasional work in cold computer mainframe rooms; occasional work outside in various types of weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City. Work is also performed in an office environment or in computer rooms.
- Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
- Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.
- Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
- Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
- Hearing/Talking: frequent hearing and talking, in person and on the phone.
- Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
- Environmental: frequent exposure to noise.
Selection Process:
1. All applicants must complete a standard City of Turlock application for employment form, supplemental questionnaire and submit the following documentation:
- Proof of education - this can be a copy of college transcripts or degree.
2. You may submit your required verification using the following options:
- Attach a scanned copy in the "Add Attachment" option (of the NeoGov online application) or
- Fax a copy to (209) 668-5529 or
- Email a copy to agodinez@turlock.ca.us or
- Hand deliver copies of your attachments to 156 S. Broadway, Suite 235, Turlock, CA on or before the final filing date.
Applications will be rejected if are they incomplete or required documentation is not attached.3. Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process.
4. Candidates invited to compete in the testing process may be required to take a written examination, which is based on a pass/ fail basis. In the event that a large number of candidates pass the written examination, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next test phase of the testing process, an oral examination. The oral examination is tentatively scheduled the week of February 24, 2025.
5. Candidates who participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list is based solely on the results of the oral exam.
6. Completion of a practical exercise may be conducted in order to further evaluate skills relating to essential job functions.
7. Top candidates from the eligibility list will be referred to the Municipal Services Director for final appointment consideration.
8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug/alcohol screening, hearing exam and vision exam.
VETERAN'S PREFERENCE SYSTEM
The City of Turlock has adopted a veterans' preference system (effective January 1, 2002). The percentage score achieved through entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provided: (a) one (1) percentage point added to the final test score for each six (6) months of active service during time of armed conflict, up to a maximum of five (5) points and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. (A copy of your DD214 must be attached for this request to be considered.).
AN EQUAL OPPORTUNITY EMPLOYER
The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.
MEDICAL EXAMINATION AND DRUG/ALCOHOL SCREENING
The incumbent will be required to take a medical examination including a drug/alcohol screening and be fingerprinted.
CUSTOMER SERVICE POLICY
The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.
BENEFITS
Holidays: Eleven (11) paid holidays and three (3) floating holidays.
Vacation: Paid vacation that increases with years of service.
Sick Leave: Accrual of one day (eight (8) hours) for each month worked.
Retirement: Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. CalPERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment. Non-classic or "new members" will be enrolled in the 2% @ 62 plan and CalPERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment.
Deferred Compensation: The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program.
Retiree Health Savings (RHS) Vantage Care: Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Careaccount.
Health: The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.
Continuous Service Pay: Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary. Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary. Beginning with the twentieth (20th) year and every year thereafter,1.5% of base salary.
Additional Benefits:
Associate/Bachelor/Master's Degree Incentive Pay (If not listed as a minimum qualification)* Educational Reimbursement Program* Computer Loan Program* *Upon completion of probation.
NOTES: Information contained herein does not constitute an expressed or implied contract as it is subject to change.
WHERE TO APPLY
City of Turlock
Human Relations Department
156 S. Broadway, Suite 235
Turlock, CA 95380-5454
(209) 668-5150
or
Visit our website at: www.cityofturlock.org to apply
All applications must be returned to the Human Relations Department no later than Monday, January 27, 2025 at 5 p.m. POSTMARKS WILL NOT BE ACCEPTED.
Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.
