Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time, exempt position of FBO General Manager at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package including $0 cost to employee Medical, Dental, and Vision plans, cost-free employee health centers, over 16% combined employer contribution to pension and/or investment plans, 11 paid holidays, longevity bonuses, and more!
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.
Summary
Under the direction and guidance of the Chief Operating Officer, the FBO General Manager is responsible for the safe and professional operation of the Airport Authority's FBO facility while delivering first class customer service to all customers and guests. This position requires advance business management, technical, financial, and marketing experience required to manage and grow the airport's general aviation business while also overseeing the commercial fueling operation. The position requires exceptional leadership, communication, and organizational skills to lead an experienced line crew and other FBO team members in the safe and professional delivery of products and services to business, commercial, government, and recreational aviation customers. This is a senior management position requiring strategic planning, strong organizational and leadership skills.
Duties And Responsibilities
- Direct management, operational oversight and responsibility of the general aviation terminal, (PGD Air Center) and flight support operations at Punta Gorda Airport.
- Fosters and promotes a culture of safety, openness and creates a positive and collaborative team environment.
- Provides leadership and guidance in providing superior customer service.
- Oversees all aspects of flight support operations including line service, customer service, ordering, delivering, and selling of fuel. Oversees new business development, quality assurance, staff training, safety, and environmental compliance.
- Responsible for the safe operation and maintenance and regulatory compliance of the airport's fuel farm, self-serve islands, oil water separators, and fleet of Jet A and Avgas fuel trucks.
- Ensures all aircraft fueling operations comply with FAA requirements and airline standards.
- Interviews, hires, trains, and develops FBO employees to maximize their potential and disciplines employees when necessary.
- Develops the FBO's budget, managing cost, service, and productivity.
- Assists in the development of marketing concepts, programs, and materials; represents the Airport Authority at trade shows and through professional organizations; is a strong advocate for General Aviation.
- Conducts periodic market analysis of pricing, products, and services.
- Interacts with customers and airport businesses on a regular basis to measure customer satisfaction and to identify opportunities to improve processes and services.
- Works with the Chief Operating Officer and FBO staff on the planning of long-term projects and goals.
- Other Duties as assigned.
Minimum Job Requirements
- Bachelor's Degree from an accredited college or university with a major in business administration, aviation, transportation, or related field.
- Seven years or more of progressive FBO management experience; or any equivalent combination of related training and experience may suffice.
- Private pilot license or higher preferred.
- Possession of a valid Florida driver's license is required within thirty days.
Knowledge, Skills, And Abilities Required
- Excellent communication, problem solving, and decision-making skills.
- Skilled at delivering effective presentations to top management and public groups if requested.
- Excellent customer service skills and the ability to train staff in the same.
- Knowledgeable in general, business, and commercial aviation operations, inclusive of fueling.
- Knowledgeable in the operation of MS Office Suite programs and database programs.
WORKING CONDITIONS AND PHYSICAL EFFORT
- Requires 24-hour/7-day on-call status
- Able to work, nights, weekends, and holidays if necessary
- Capable of working in all weather conditions, including extreme heat
- Able to lift 50 pounds, push, climb, and walk for most of the workday
- Exposure to and handles hazardous materials
EQUAL OPPORTUNITY EMPLOYMENT
Charlotte County Airport Authority does not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, Veterans Status, age (40 or older), disability, or genetic information in employment or the provision of services. CCAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: $69888.00 - $108326.40 per year
