Distinguishing Features of the Class
Under general direction, assists the Chief Information Officer (CIO) with the implementation of the City's overall information technology strategy; assists in the management of the Department of Information Technology; and performs related duties as assigned.
The area of focus is IT Operations and Cybersecurity Operations.
Acceptable Experience and Training
- Graduation from an accredited program of study with a baccalaureate degree in Computer Science, Information Systems, Project Management, Business or Public Administration or related field, and
- Substantial experience in public administration or in planning and managing information technology operations, technical support services, enterprise application implementations, software development, IT Service Management (ITSM), networking and cybersecurity operations, and
- Considerable experience supervising information technology personnel; or
- Any equivalent combination of experience and training which provides the knowledge skills and abilities necessary to perform the work may be substituted for specific requirements.
Required Special Qualifications
- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Possession of a valid Iowa driver's license or evidence of equivalent mobility.
Examples of Essential Work (Illustrative Only)
- Assists the Chief Information Officer (CIO) in planning, directing, managing, and overseeing the activities, operations, and staff of the Department of Information Technology; the development and implementation of the department's goals, objectives, policies, procedures, rules, regulations, and technology and work standards; and in department and City-wide strategic planning activities.
- Establishes, monitors, and evaluates overall department operations and service levels; identifies opportunities for improvement; and directs the implementation of change.
- Assists the CIO in the development and preparation of the department budget; assesses department needs and recommends appropriate information technology purchases; oversees the day-to-day administration of the department budget; assists in the development, administration, and negotiation of professional services contracts.
- Assists the CIO in planning, organizing, and administering a comprehensive, City-wide information systems and technology program, and in determining technological infrastructure and architectural requirements throughout the city; provides technology-related guidance to City departments.
- Provides effective mentoring and leadership to department staff members.
- Defines the responsibility, authority, and accountability of subordinate managers and provides regular reviews and guidance.
- Advises and coaches management and supervisory staff on leadership, training, safety, and personnel matters.
- Provides professional development opportunities and training for employees.
- Stays abreast of developments in the information technology field.
- Collaborates with other agencies and represents the City and/or the Department of Information Technology on various professional and governmental committees and boards.
- Acts as the CIO in his/her absence.
- Performs other directly related duties consistent with the role and function of the job class.
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01
I acknowledge that my responses to the following supplemental questions must be clear and thorough to obtain credit. Responses such as "see attached resume, see application, etc." are not acceptable.
02
I have read and understand that submittal of college transcripts verifying coursework taken and academic degree received and if possess a Non-Iowa Driver's License, submittal of driving record is required upon application submittal. FAILURE TO SUBMIT ALL REQUIRED DOCUMENTATION MAY CAUSE APPLICATION DISQUALIFICATION.
03
Describe your experience managing technology teams. What was the mission of the team (or teams) you managed? Include where and when you obtained the experience and your key responsibilities.
04
Describe your experience modernizing the employee experience or customer/citizen experience with technology. How did you ensure teams or individuals had the necessary skills for the modernization effort to succeed? Include where and when you obtained the experience and your key responsibilities.
05
Describe your experience with the oversight of cybersecurity operations, Systems Operations Centers (SOCs), BC/DR, and incident management. What preemptive measures were implemented to reduce incidents?
06
Describe your experience in the oversight and design of networks, VoIP telephony, and Metropolitan Area Networks (MANs). What obstacles did you encounter and how did you work through them?
07
Describe your experience managing and implementing ITSM. What KPIs did you implement with ITSM?
