NorthCountry Federal Credit Union seeks motivated employees interested in long-term professional development and advancement. We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.
NorthCountry believes everyone has the right to be their true selves at work, at home, and in the community. Our goal is to ensure an inclusive environment with access to financial services where our employees and community members feel respected, valued, safe, and secure.Role: Support the credit union's vision of being the community's most loved financial institution, and its mission to make people's financial dreams come true by building a cohesive Facilities team of engaged, highly performing employees. Leverage the strengths of each team member, to inspire and empower them to provide world-class service during all interactions with stakeholders. Demonstrate professionalism and integrity and represent the credit union's core values in all interactions.
Ensure the Credit Union facilities and grounds are maintained in excellent condition and provide a safe, clean and welcoming environment for members and staff. Essential Functions & Responsibilities: 1. Oversee relationships with facilities-related third-party vendors. Assist with negotiating building system contracts and monitor contractor compliance.2. Evaluate requests submitted by staff through on-line system, phone, or email. Determine whether work will be performed in-house or by third-party vendor. Ensure requests are responded to in an acceptable time frame. Respond to staff requests for emergency after-hours assistance3. Perform in-house maintenance and repairs or assign appropriate tasks to Facilities Team staff. When a third-party is hired, review and evaluate work during and upon completion. Coordinate with branch staff when scheduling maintenance or repair work.4. Maintain system to provide adequate banking supplies and maintenance products at all buildings. Ensure best pricing and most streamlined system.5. Assist with oversight of building renovations and construction and, as required, perform special projects.6. Monitor all department activities to ensure they comply with established credit union policies and procedures.7. Monitor department operating results relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory conditions. Attend scheduled management meetings.8. Protect the credit union’s values by monitoring for and quickly addressing communication breakdowns between individuals. Communicate the team’s goals and progress with the team and encourage discussion. Identify and recommend changes to any processes that are out of alignment with the credit union’s vision, mission, or values. Administer performance evaluations and recommend appropriate personnel actions.9. Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned. Performance Measurements: 1.Problem Solving-The ability to predict, recognize, and define problems. Skill in generating, selecting, and implementing timely and meaningful solutions.2.Budget Development and Control-The degree to which the individual projects, develops, and meets budgets, in accordance with company financial guidelines and controls.3.Follow Through - The demonstration of reliability and a full commitment to complete assigned responsibilities with minimal supervision. A willingness to take responsibility for actions, solve problems as they arise, keep all parties fully informed, and stay with a job through all stages of completion.4.Decision-Making/Judgment-The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.5.Quality-The level of ability to perform work assignments free from mistakes or errors.6.Teamwork & Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted. Knowledge and Skills: Experience(5) Five years to eight years of experience performing basic repairs and maintenance. Construction experience a plus. Education(2) A high school education or GED. Interpersonal Skills(4) Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other SkillsTechnical knowledge of materials, methods and tools involved in repairing and maintaining plumbing, electric and HVAC systems. Must have a valid driver's license. Physical RequirementsRegularly lift 25 to 50 pounds and occasionally up to 100 pounds. Must be able to climb stairs and use a ladder.
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