Transit Senior System Analyst - R19159

Sarasota County Government • Full-time • Sarasota, Florida, United States • $88k - $93k / year • 1m ago

About Our Job

Our Breeze department maintains a dedicated in-house staff to support our vehicles, operational and passenger interface data system which includes both hardware and software. Currently, we have an opening for a Senior System Analyst to manage and oversee technology used for the department operations, including but not limited to Trapeze, AssetWorks, Genfare, and integrated technology components. The ideal candidate has experience (and/or training in process) in improvement, business analysis, change management, and/or information technology project management.

Job Description:

The pay starts between $88,000.00 - $93,000.00, based on experience, benefits begin within 60 days of hire, and there are opportunities for advancement. Apply today for a stable career, known for its impact!

About the Position

This position will manage and oversee technology used for the department operations, including but not limited to Trapeze, AssetWorks, Genfare, and integrated technology components. The position must understand the dynamics of public transit, how technology supports transit functions, and that specific software systems may change while the tech functions need to continue to support the delivery of transit. If selected, you must manage department utilization of technology, report writing, data reporting, integration of equipment and third-party additions, troubleshooting, coordination of technology training for department users, and future technology improvements.

The position will work collaboratively with EIT to deliver IT solutions specific to Transit needs, understand and apply the EIT standards, and communicate with EIT proactively, professionally, and effectively on behalf of the Transit Department. For more information on job responsibilities, please see below...

Monitor, Track, Troubleshoot, and Resolve

Actively monitor Breeze technology systems and integrations for issues.
Identify trouble patterns to enhance overall system performance.
Lead troubleshooting, triage hardware and software issues, and facilitate assistance from vendors as needed to minimize downtime of the systems.
Identify and communicate priorities to Operations, Maintenance and Planning teams based upon business impact and needs.
Coordinate resources with vendors and internal teams to efficiently address issues impacting business operations.
Develop full knowledge of all aspects of systems.
Work independently in self-managed capacity and escalate issues as needed based upon severity of organizational impact.
Engage county resources as needed to meet Breeze objectives.
Communicate weekly priorities to stakeholders and provide monthly status updates to the leadership team.
Provide oversight and management of the relationship between the Tripspark Customer Service Manager (CSM) and Breeze.
Work in partnership with EIT department to ensure Transit department needs are met and software is functioning as expected.
Work with fare collection system (GenFare) to ensure fareboxes are updated as needed and fare payment systems function as expected.

Manage and Utilize Technology for the Transit Department

Write reports, coordinate the integration of equipment and software, and facilitate training for other users.
Review existing software to look for opportunities to leverage functionality to better support Breeze business processes.
Research new technology to better serve Breeze Transit and develop, prepare, and present opinions and recommendations to executive staff.

About the Schedule

Work Hours:

Full-Time, 40 hours per week.
Monday - Friday, 8:00 a.m. to 5:00 p.m.
The position is involved in on-call technical support 24/7/365 with mandatory cell phone required, per Administrative Directive 9.05.

About You

Minimum Qualifications:

Bachelors' degree from an accredited college or university in specific field of endeavor such as Computer Science, Information Systems, Business Administration -AND- 4 - 5years of related experience.
-OR- Masters' degree from an accredited college or university -AND- two (2) or more years of related experience.
Work experience may substitute for formal education at the discretion of management.
Work experience and/or training in process must include improvement, business analysis, change management, and/or information technology project management.
Valid Florida driver's license by date of hire.

Preferred Qualifications:

PMP (Project Management Professional) certified. Experience in transit management software and fleet maintenance software.

Physical Demands: Employees in this role must occasionally lift and/or move more than 50 lbs. Employees can use handling devices (dolly, cart, etc.) or work with another team member to lift and/or move excessive poundage of 50-plus pounds.

CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

About Everything Else

Starting Pay Range: $88,000.00 - $93,000.00, based on experience.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
For more information about employee benefits, please click this link or visit SCGov.net for additional information.
Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identity or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

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