Job Summary:
Under general administrative direction, is responsible for managing, supervising and directing the activities of the Public Safety Communications Center and personnel involved with the receiving and dispatching of Police and Fire, Emergency Medical Services, emergency and non-emergency calls, utility personnel and other related City personnel; and, the dispatching of 911 generated Fire and EMS calls in Kerr County. Manages functions of police wireless communications system to include inventory controls, grant applications, maintenance and contracting of repairs of communications equipment and system development.
Principal Duties and Responsibilities: This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
1. Manage and supervise the Public Safety Communications Center of the City of Kerrville Police Department. Coordinate the update of Public Safety Answering Point (“PSAP”) equipment with Kerr 911 director.
2. Plan, direct and coordinate the activities of the Public Safety Communication Center including work schedules, duty assignments and certification.
3. Hire, train, supervise, and discipline assigned staff.
4. Supervise, review, and make recommendations concerning the work of subordinate personnel and direct and evaluate their performance.
5. Assist in the development and maintenance of the Public Safety Communication Center Operations Manual and other policies and procedures.
6. Make scheduled checks of equipment to include emergency equipment and schedule any needed repairs.
7. Operate telecommunications equipment, including radios and TLETS/NLETS equipment when necessary.
8. Assist the Chief of Police and the Captain of Support Services Division with budget preparation.
9. Provide strategic planning to determine the appropriate staffing levels of the Public Safety Communications Center.
10. Maintain files on stolen property, wanted persons, runaways and other files as required by Texas Law Enforcement Telecommunications Systems regulations.
11. Provide the Department with evaluations of communications related software, contact vendors and provide strategic planning for their acquisition.
12. Manage the police wireless communications system to include inventory management, maintenance, repairs and system development.
13. Write grant applications as applicable to the development of the Public Safety Communications Center and the police wireless communications system.
14. Perform other duties as may be assigned.
Required Knowledge, Skills and Abilities:
· Knowledge of and experience with telecommunications systems.
· Knowledge of and experience with Microsoft Word, MS Office and Excel, Records Management System program and Computer Aided Dispatch program.
· Knowledge of and ability to effectively participate in the Budget planning process.
· Knowledge of and ability to effectively participate in the Strategic Planning process in support of a Service Delivery plan.
· Proficiency in use of computer keyboard and telecommunications system.
· Good organizational and time management skills.
· Good interpersonal skills.
· Good supervisory skills.
· Ability to understand the grant application process and drafting grant applications.
· Ability to understand the police wireless communications systems to include Land Mobile Radio and Data Communications.
· Ability to effectively train and supervise assigned personnel.
· Ability to work calmly and effectively while in stressful situations and/or under stress.
· Ability to maintain regular and predictable attendance.
Machines, Tools, Equipment and Work Aids:
· Computer and related software, TLETS/NLETS computer, radio equipment, telephone, fax machine, copier and printer.
Education, Certification and Experience Required:
· Possession of a High School diploma or equivalent.
· Possession of a valid Texas Class C Driver’s License.
· Possession of an Advanced Telecommunications Operator Certification.
· One year of supervisory experience with five years of experience as a public safety telecommunications operator. Two years’ experience as a public safety telecommunications supervisor section is preferred.
Physical and Environmental Conditions:
Duties are generally performed in an office setting. Some light work requiring occasional lifting objects up to 20 pounds to move objects. Must be able to sit for long periods of time. Work may also require stooping, kneeling, crouching, bending, standing, walking, pushing, and pulling.
