Parks Site Lead - ACA Benefitted (40 hours/week) #25-3328

Job Summary

Under general supervision, performs specialized communications functions on an assigned shift for the City's Police Department.

Examples of Duties

• Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety;
• Enters calls for service into a Computer-Aided Dispatch computer;
• Operates two-way radio to maintain contact with police cars and other law enforcement units;
• Dispatches Police, Animal Control, and monitors Fire/Rescue Officers;
• Maintains current location of officers to assure their safety;
• Maintains radio contact with Pitt County Sheriff's Department, county police, East Carolina University Public Safety, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments;
• Monitors National Weather Service reports and the N.C. State Highway Patrol;
• Dispatches personnel to answer requests for assistance;
• Receives calls on alarms from monitoring stations of business alarms within the City;
• Provides information concerning locations of neighborhoods, businesses, roads, and streets;
• Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information;
• Maintains various communications logs and telephone requests for service;
• Monitors traffic cameras located throughout the City;
• Monitors City Hall and Greenville Police Department’s building security system to include monitors located in the parking lots of both buildings;
• Answers and fills out tip sheets from Crime Stoppers calls;
• Maintains daily duty work log containing necessary operating information;
• Operates personal computer and computer terminals as needed;
• Performs other related duties as assigned.
  
  

Minimum Qualifications

Education and Experience:

• High school diploma or GED, supplemented with some training in the use of communications equipment; and
• Six months to one year dispatching, radio communications, or related experience; or
• An equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
• Emergency communications experience preferred.
  
  

Knowledge, Skills, And Abilities

Considerable knowledge of:

• City streets, location of neighborhoods, and general layout of the City;
  
  

Good Working Knowledge Of

• the operation of two-way radio communications system and related Federal Communications Commission regulations.
  
  

Ability To

• accurately transmit radio communications;
• assess people and situations and use sound judgment in decision making;
• elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles;
• speak clearly, distinctly, and politely;
• remain calm and effective under heavy workloads and in emergency situations;
• operate assigned equipment and type accurately at an average rate of speed;
• make sound, independent judgments with respect to the police's responsibility to respond and based on the Police Department’s Operations Manual;
• learn radio communications code signals and information contained in the Police Department’s Operations Manual;
• obtain DCI operator certification after hire within timeframe established by supervisor;
• deal courteously and tactfully with the public;
• establish and maintain effective working relationships with other employees.
  
  

Special Requirements

Must be willing and able to work 12-hour shifts.

Equal Opportunity / Affirmative Action Employer

The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.

Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.

01

Do you have a high school diploma or GED?

• Yes
• No
  
  

02

Do you have any prior public safety dispatching experience? (Note: preferred but not required)

• Yes
• No
  
  

03

Can you type at least 35 words per minute?

• Yes
• No
  
  

04

This position requires that you work a 12-hour shift (example: from 7 am to 7 pm or from 7 pm to 7 am). Are you willing and able to work a 12-hour shift?

• Yes
• No
  
  

05

Weekend work is mandatory for this position. Are you available to work Saturday and Sunday?

• Yes
• No
  
  

06

What is your Social Security number? (Required for background check)

• Required Question