Definition:  The purpose of this position is to aid public safety agencies operating within the county.  The center receives requests for service of a public safety nature including law enforcement, fire subversion and emergency medical services.  The center relays those requests to the appropriate agencies that are charged with providing those services.

Essential Job Functions:  Note:  This information is intended to be descriptive of the key responsibilities of the position.  The list of essential functions below does not identify all duties performed by any single incumbent in this position.  Additionally, please be aware there are physical demands of each essential function.

Performs duties involving the receipt of and dispatching of all calls through a multi-channel radio console, telephone, enhanced 911 system and emergency medical protocol. Receives calls for assistance, reports of incidents, traffic accidents, fires and or medical emergencies, and determines what type of emergency response is needed. Obtains required information and calls or dispatches city or county law enforcement, fire and/or emergency services personnel, medical or law enforcement investigators, and/or wreckers, as requested or required (Works as a team member with field personnel).  Maintains knowledge of field personnel locations at all times; relays information and calls for back-up assistance with same or other agencies, as requested or required primarily via radio transmission using a paging system integrated with Computer Aided Dispatch (CAD) and or by public service as required. 

Operates Computer Aided Dispatch (CAD) system; inputs calls for service and all radio messages received and transmitted.  Assists in the coding of essential information needed to efficiently utilize the system. 

Answers calls for assistance received on E-911 equipment.  Provides certified emergency medical assistance over the telephone, asking questions and giving instructions for emergency medical care of a sick or injured victim or other instructions for the welfare of crime victim as outlined in the E-911 standard operating procedures.  In life or property threatening situations, maintain constant contact with callers until emergency is resolved or on-site assistance is provided.  In life or property threatening situations, must be capable of placing multiple calls to various law enforcement or emergency service organizations, and maintaining open contact with one or more of these agencies.  When serving as a call-taker, obtains required information, enters into the CAD system. Provides dispatch to appropriate agencies and tracks first responders for safety. Reports discrepancies in addressing system to supervisor or to a coordinator.

Operates a teletype terminal to enter or obtain information through the CJIS NCIC, NLETS, and NMLETS network.  This includes information on driver’s licenses, vehicle registrations, arrest records, warrants, missing persons, stolen articles, etc.  Assists in the validation of information entered into the teletype system, assuring the information is complete, current, and accurate.  Cancels/Clears entries when necessary.  Sends Hit Confirmations regarding subject arrested on warrants and any/or other correspondence requiring a broadcast.  Performs all the above listed duties regarding teletype use for Magistrate Court, District Attorney’s Office, Municipal Court, Adult Probation, Juvenile Probation, the McKinley County Sheriff’s Office, the Gallup Police Department and, UNM Police who request services.

Types or utilizes a computer to prepare a variety of forms, correspondence and reports concerning assigned operations.  Reports problems with communications and other office equipment and need for replenishment of office supplies to supervisor.

Maintains, on a daily basis, the accuracy of Originating Case Agency (OCA) Log and accompanying outstanding warrants. Follows standard operating procedures if a match or “Hit” has been established, based on NCIC printout.

Maintain Public Safety Telecommunicator continuing education hours in accordance with NMAC 10.29.7.9 and Emergency Medical Dispatch continuing education hours in accordance with NMAC 7.27.2.9 & 7.27.2.10

Performs other duties as described in McKinley County Metropolitan Dispatch Authority Standard Operating Procedures and as assigned.

Supervisory Controls: The incumbent works under the general supervision of a Shift Supervisor who makes work assignments and provides assistance and guidance on situations of a complex or controversial nature. The incumbent is expected to plan and carry out the work in an independent manner and to refer matters beyond the assigned scope of responsibility to the proper source.  Work is evaluated through conferences, general observation, quality assurance reports and reports of achievements, overall effectiveness and compliance with instructions and procedures.

Guidelines: Guidelines include Federal, State, local, and Tribal laws, statutes and ordinances, departmental rules, regulation and policies, Federal Communications Commission regulations and procedures, and E-911 rules and procedures. Guides also include instruction manuals for communication equipment and software including but not limited to MCMDA Training Manual, Power DMS, CIIS Portal, Motorola two-way radio, Computer Aided Dispatch, 911 Telephone System, ten-codes, 200 codes, filing system, reporting system, and general office procedural guides.  Judgment must be applied in the selection, interpretation, and application of the proper guidelines. The incumbent of the position must comply with McKinley County safety guidelines.

Working Conditions: All essential work is performed indoors in an office setting with the exception of certified tactical dispatch as requested.  The work area is adequately lighted, heated and ventilated with even carpeted and tiled floors. Work schedules rotate through day, swing and night shifts, weekends, and holidays.  Shifts may on occasion last up to sixteen (16) hours.

Minimum Requirements:

• High School diploma or GED Equivalent.
• Must type 35 wpm or better.

• General clerical/administrative experience or education that provided the knowledge, skills, and abilities in working with the public.
• Must be 18 years or older on or prior to employment.

Certificates and Licenses: 

• Must possess a valid Driver’s License at time of employment and be insurable for liability purposes; and the ability to possess a New Mexico Driver’s License within six (6) months of hire date.
• Must be certified by the State of New Mexico Department of Public Safety as a Telecommunicator within one year of hire.
• Must be certified by the State of New Mexico in the use of radio communications and teletype network systems (i.e., NCIC, NLETS, NMLETS, etc.) within one year of hire.
• Must be certified by the State of New Mexico in Emergency Medical Dispatch within one year of hire.
• Must be certified in CPR within one year of hire.

Knowledge/Skills/Abilities:

• Thorough knowledge of law enforcement, fire, and EMS methods and procedures:  familiarity with applicable Federal, State, local and Tribal laws, statutes, and ordinances pertinent to the work of the position.
• Knowledge of and skill in the operation of multi-channel radio console and other communications equipment.
• Skill in the operation of telephone systems, E-911, telecommunications device for the deaf (TDD).
• Knowledge of and skill in use of computer aided dispatch (CAD).
• Knowledge of Enhanced 911 Public Safety Answering Point Procedures, including knowledge of Master Street Address Guides and Rural and City Addressing systems.
• Knowledge of and skill in the use of national and state teletype networks for the distribution of information, i.e., NCIC, NLETS, NMLETS.
• Knowledge of codes and ability to recall codes used by law enforcement officers to receive and relay information, i.e., 10-codes and 200-codes.
• Knowledge of and skill in the use of emergency medical dispatch techniques.
• Knowledge of and skill in the use of CPR.
• Knowledge of and skill in the use of OCA Log, accompanying warrants, and standard operating procedures regarding the OCA Log.
• General office skills such as typing, filing, record keeping, and working with the public.
• Skill in operation of computer keyboards, data processing equipment for data entry or word processing, copy machines, fax machine, etc.
• Ability to remain calm, maintain concentration, to take charge in emergency situations.
• Ability to open and maintain contact with one or more agencies simultaneously during life or property threatening situations.
• Ability to communicate clearly and accurately in English, both orally and in writing.
• Ability to converse and deal with a variety of people including co-workers, the public, and officials from Federal, State, local, Tribal, and business organizations.

Physical Demands - Work is basically sedentary involving:

• Frequent bending.
• Frequent reaching.
• Frequently lifting, pushing, pulling, or carrying light items, such as books, papers, and file folders; and occasionally items weighing up to ten pounds.
• Sitting for long periods of time.
• Manual dexterity and coordination to operate keyboards, communications, and other office equipment.
• Good vision and hearing.
• Viewing video/computer terminals for long periods of time.

Conditions of Employment:  Incumbent must pass a conditional post-offer of employment Physical Examination.  Incumbent must pass a conditional post-offer of employment McKinley County Physical examination and Drug Analysis Test.  Incumbent is subject to a background check from the National Criminal Information Center. Must not have any felony convictions or convictions involving immoral or unethical characteristics.

Disclaimer:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.