Summary: Under close supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.
Essential Job Functions: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only to provide a summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides Public Safety Dispatch services for Police and Fire agencies; keeps track of a wide variety of law enforcement and emergency services resources, personnel, incidents and trends.
- Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner; maintains records and logs.
- Follows all Department policies and procedures to assure that officer and public safety is the top priority; contacts other law enforcement and emergency services agencies for additional information and resources as needed, and relays information regarding incidents.
- Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers.
- Performs inquiries and criminal history checks for law enforcement personnel through Arizona Criminal Justice Information System (ACJIS); enters emergency assistance calls into the computer aided dispatch incident logs; inputs information into the ACJIS computer system.
- Enters data for warrants, subpoenas, records and reports; queries system databases as requested; collects statistical data and compiles data for reports; receives and sends information to and from other agencies.
- Provides information, instructions and assistance to the public within scope of authority.
- Performs other duties as assigned or required.
Knowledge and Skills:
- Knowledge of City policies and procedures.
- Knowledge of equipment utilized in law enforcement communications including radio, computer and dispatch equipment.
- Knowledge of law enforcement patrol procedures and terminology.
- Knowledge of Police and Fire Departments’ standard dispatch policies and procedures.
- Knowledge of the basic principles of record keeping and records management.
- Knowledge of the geography, roads, and landmarks of Eloy and surrounding areas.
- Skill in handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
- Skill in obtaining information from hostile or emotional citizens.
- Skill in communicating clearly and concisely and relaying details accurately.
- Skill in remembering names, numbers and locations, and reading maps quickly and accurately.
- Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public.
- Skill in public relations and customer service.
- Skill in interacting with people of different social, economic, and ethnic backgrounds.
- Skill in operating a personal computer utilizing a variety of business software.
- Skill in effective communication, both verbal and written.
Minimum Qualifications:
High school diploma or GED equivalent; AND two (2) year’s customer service experience; ability to type 35 words per minute; law enforcement agency experience is preferred; OR an equivalent combination of education and experience.
Must possess State of Arizona Driver's license; successful completion of a background investigation and polygraph is required; must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS), Arizona Crime Information Center (ACIC), and National Crime Information Center (NCIC).