The Director of Operations oversees and supports the daily operations of a maintenance and operations company specializing in commercial refrigeration, mechanical, and electrical systems. This role requires a strong technical background, the ability to analyze financial data, and proficiency in Microsoft Office Suite to manage schedules, track performance metrics, and ensure effective communication across departments. The position also involves regular travel to manage field personnel, oversee operations, ensure contract compliance, maintain client relationships, and deliver high-quality service.
Position reports to Burlington, MA office
KEY RESPONSIBILITIES
Daily Operations & Team Management:
Oversee daily service operations and capital installations, ensuring timely and efficient maintenance and repair of refrigeration, mechanical, and electrical systems.
Coordinate schedules between groups, ensuring optimal manpower utilization and adherence to safety and quality standards.
Serve as a primary point of contact for resolving operational issues, escalating challenges as needed to the VP of Operations.
Collaborate in budgeting, forecasting, and financial planning to enhance profitability and support strategic goals.
Prepare and review detailed operational reports using Microsoft Excel and other Microsoft Office tools.
Process Improvement & Compliance:
Evaluate current operational procedures and implement process improvements to enhance efficiency and service quality.
Ensure that all operations adhere to industry regulations, safety standards, and company policies.
Develop and maintain standard operating procedures (SOPs) for both field and administrative tasks.
Technical & Client Support:
Utilize technical expertise in refrigeration and HVAC systems to troubleshoot complex maintenance issues.
Work closely with clients and vendors to manage service contracts, equipment procurement, and quality control.
Participate in training and development sessions to keep abreast of technological advancements and industry best practices.
Demonstrate the utmost in client support and service.
Travel & Field Oversight:
Travel 25-50% of the time to various job sites, ensuring field operations run smoothly and to directly oversee quality control.
Conduct site visits to review service performance, address client concerns, and ensure compliance with operational standards.
SKILLS & QUALIFICATIONS
Bachelor’s degree in Business, Engineering, or a related field with a technical focus in refrigeration/HVAC maintenance or equivalent experience.
Minimum of 5-10 years’ experience in operations management with significant refrigeration, mechanical and electrical experience.
Strong analytical skills with demonstrated experience in financial analysis, budgeting, and forecasting.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Power BI) is required.
Excellent communication, leadership, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment and work both independently and collaboratively.
ABOUT CITY FM
City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.
With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.
WHY SHOULD YOU WORK AT CITY FM?
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.
We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.
When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.
Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!
So, if you’re ready to get started, we’re ready for you.
City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Facilities Services
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