Department Information
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information, resource, and technology.
The Customer Service Section (CSS) is the single point of contact for information technology (IT) support services; provides an interface for services bridging program and IT needs, manages enterprise workstations, Virtual Desktop Infrastructure (VDI), and supports asset management functions.
- Department Website: https://www.cdph.ca.gov
- The CDPH does not currently use E-Verify for employment verification.
- The salary listed in this ad may not include recent adjustments or changes from the fiscal year
Job Description And Duties
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer focused solutions that are responsive and agile; supporting a modern infrastructure, tools, architecture, and standards; to effectively provide efficient services following service level agreements.
The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste. As well as, creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.
The incumbent works under direction of the Information Technology Supervisor II of the Customer Service Section. The Information Technology Specialist I (ITS I) provides advanced level information technology (IT) support to CDPH users.
The ITS I installs, maintains, and administers IT resources in support of a centralized IT environment.
The ITS I is responsible for leading desktop related hardware/software implementation, systems management, analyzing business impact and exposure based on emerging security vulnerabilities, and recommends technological solutions for management review.
The ITS I prioritizes work, resolves the advanced technical hardware/software and connectivity issues, and provides an advanced level of support.
The ITS I will perform duties in the Client Services and Software Engineering domains.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to develop and maintain effective relationships with others from different backgrounds.
- Possess interpersonal, communication and leadership skills necessary to serve in a lead capacity on the largest and most complex projects.
- Experience networking and interfacing directly with other technical and non-technical personnel, and the organization’s management, in securing the resources, expertise and approvals necessary to implement large-scale information technology solutions.
- Ability to communicate effectively, both orally and in writing, with peers, clients, customers and higher- level staff
- Experience giving presentations to all levels of staff.
- Possess the technical skills through work experience and or schooling with regards to troubleshooting computer related issues.
- Knowledge of current computer operating systems, computer hardware, security tools and mobile devices.
- Knowledge of PowerShell scripting for automation
- Understanding of virtual desktop and its structure
- Ability to troubleshoot hardware and software issues and provide a well written solution.
- Ability to work in a fast-paced environment while providing thorough remediation of incoming tickets.
Statement of Qualifications (SOQ)
An SOQ is a narrative discussion regarding how the applicant’s education, training, experience, and skill meet the Desirable Qualifications for the position.
The SOQ responses are also evaluated for writing ability. For additional information on writing an SOQ, please visit How to Write a Statement of Qualifications.
- Please address the SOQ by using specific examples of your education, training and experience.
Please describe how your education and experience makes you qualified for this position by addressing the duties outlined in the duty statement and the desirable qualifications within the job posting. Please be specific about your knowledge, skills, and abilities.
The SOQ must be typed using 12-point Arial font, normal spacing, 1-inch margins, and not to exceed one-page in length.
Supplemental Questionnaire (SQ) Instructions:
Please use size 12-point Arial font, 1-inch margins, and not to exceed 2 pages.
- PowerShell has been the key scripting language for Windows Operating Systems when it comes to automation or streamlining processes. What experiences do you have with utilizing PowerShell to automate workflows in an enterprise environment? Please provide examples from current or previous workplace experience.
- What is your experience in providing support to non-technical staff in an enterprise environment?
Eligibility Information
If you are new to California State Service, you must take and pass the examination for this classification to be eligible for hire. Current state employees without transfer or list eligibility must also complete and pass the examination for this classification to qualify for this position.
Please go to CalHR’s website to review the Information Technology Specialist I exam bulletin.
Telework Information
This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.
The headquarters office location for this position is identified in the duty statement.
Final Filing Date: 4/4/2025
Job Code #: JC-471432
Position #(s): 580-152-1402-036
Working Title: Technical Support Specialist
Classification: INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Should you have any questions regarding the application process, our Recruitment Team is ready to help you at Apply@cdph.ca.gov or (916) 445-0983.
