IT Service Desk Manager

General Purpose

Are you a tech-savvy leader passionate about problem-solving and delivering top-tier customer service? Commerce City is looking for an IT Service Desk Manager to lead our service desk team and ensure smooth, efficient, and reliable technology support across the organization.In this role, you’ll oversee IT support operations, manage hardware and software services, and drive continuous improvements to enhance efficiency and user experience. You’ll serve as a key point of contact for troubleshooting, team leadership, and IT project execution—ensuring that service commitments are met with excellence. Your leadership will be instrumental in supporting city departments with essential technology solutions, from desktops and mobile devices to audio/visual systems and network troubleshooting.

We want to hear from you if you’re ready to lead a dynamic team, implement innovative IT solutions, and create a seamless technology experience for city employees!

Hiring Salary Is Dependent Upon Experience.

The hiring range for the $105,000 - $116,500.00 Annually

We care about our employees and offer a generous benefits package : health and wellness benefits, a 6% retirement contribution match and a 3% 457 Deferred Compensation match, PTO, work/life balance, and more.

We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you're ready to embark on a rewarding career with the City of Commerce City, we encourage you to apply!

Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.

Minimum Qualifications

Please review the full job description here

Bachelor’s degree in Computer Information Systems, Technology Management, Business administration or a related field and at least five years of progressively responsible service desk and end user support experience required. Three years of supervisory experience is required. 5 years of experience in administering software applications in a Microsoft environment, end user hardware including mobile devices and managing and supporting audio visual systems preferred IT service management system experience is required. CJIS certified or ability to obtain certification within 30 days of employment. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Commerce City is an equal-opportunity employer.

Apply Today: We ask that you complete and submit an online application and INCLUDE A RESUME AND A COVER LETTER, which will be used to screen for minimum qualifications (MQs) and determine starting pay per the Colorado Equal Pay for Equal Work Act provision.

Qualification Review: HR will screen applications for minimum qualifications after the posting closes.

Application Review: Applications for candidates that meet minimum qualifications will be forwarded to the hiring manager, who will review and evaluate application materials.

Interview(s): We aim to schedule interviews with candidates who meet the minimum qualifications and pass the application review.