MMIS Health Equity & Operations Manager (Information Technology Manager 1)

Oregon Health Authority • Full-time • Salem, OR • $7.72k - $11.94k / month • 6d ago

Job Description:

Do you have experience managing programs at the community, state, federal, and/or large organizational level that promote equity and inclusion and reduce disparities? Are you passionate about operationalizing IT systems and motivating teams? We look forward to hearing from you!

This posting will be used to fill one (1) permanent, full-time position. This position is classified as Management Service and is not represented by a union.

Work Location: Salem/Marion or Portland/Multnomah; hybrid position.

Who we are!

The Office of Data Strategy & Operations administers two programs - the Compass and Business Systems Unit teams. Overall, the ODSO team is responsible for maintaining and improving technology and data in OHA and working to help OHA become more strategic in its expenditures to improve data and technology. The Business Systems Unit (BSU) team is responsible for coordinating, monitoring, and evaluating needs associated with the systems comprising the Medicaid Enterprise System (MES): The Medicaid Management Information System (MMIS) and Medicaid Modularity. The team works to support the OHA efforts to help identify and monitor the elimination of health inequities.

What you will do!

The purpose of the Medicaid Management Information Systems (MMIS) Health Equity & Operations Manager is to support the Oregon Health Authority and the Oregon Department of Human Services operations by providing oversight, direction, and leadership, to a team of people that provide IT support for the Health Systems programs. These activities include interpreting Federal and State Medicaid policies to define requirements and determine technology strategy. This position will manage planning and executing system enhancements and the operations and maintenance activities of the MMIS system including vendor performance management. Enhancements would include modifications or changes to the MMIS system itself. Those will include change requests, updates to rules and policies in MMIS and changes that also enhance the end user experience in MMIS. MMIS must remain compliant with both Federal and State rules and policies and this position is responsible for giving direction to this work as well seeing that the work is completed based on project management schedules. This position gives direction to those conducting this work. The position routinely advises agency executive leadership, IT, and business managers on technical solutions to business needs and develops strategies for using various technology, data, and interfaces to accomplish the business goals.

This position will be directing the work of a team of individual system analysts, including day to day operational oversight of work projects and work duties. This oversight will also involve monthly 1x1 check in meetings with each individual as well as quarterly performance reviews with each person on their team. The area of focus will be in the MMIS Business Services Unit in relationship to the work focused on recipient eligibility & enrollment data as well as identification, solution design and resolution of Medicaid recipient demographic issues with special emphasis on the Race, Ethnicity, Age, Language, Disability, Sexual Orientation, and Gender Identity (REALD/SOGI) data.

This position is responsible for oversight of project management for REALD/SOGI, and all work related to the completion of testing, executing and the ongoing monitoring of work within these subject areas. This position will also give MMIS BSU oversight to the collection of and resolution of data elements for the Transformed Medicaid Statistical Information System (TMSIS). The collection, analysis, and administration of REALD/SOGI and TMSIS data is vital to reaching OHA’s health equity goals, including identifying and addressing inequities, and developing programs and services that are culturally specific, accessible, and patient-centered.

The MMIS Health Equity & Operations Manager will oversee a group of business system analysts conducting work in multiple subsystems in MMIS. This position requires collaboration with multiple source systems that feed into the MMIS, including Mainframe, eXPRS (Developmental Disabilities Program), ONE (Oregon Eligibility), OR-Kids (Oregon Kids – Child Welfare Program), and multiple other systems. The MMIS Health Equity Operations Manager manages the strategic direction of the MMIS BSU unit, and provides hands-on guidance, coordination, leadership, feedback, and technical assistance to staff who support broad and diverse functions related to system changes, data collection, business partner support, and the MMIS change request governance process. The position requires strong project management, analytical and interpersonal skills, and poise, and will have autonomy requiring exceptional skills in self-direction, as well as navigating complex situations and competing demands.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Five years of lead work, supervision, or progressively related experience; OR two years of related experience and a bachelor's degree in a related field.

Desired Attributes

Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive, collaborative and partnership-based relationships with diverse community groups including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA2S+ and other communities that have been traditionally marginalized.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience with Centers for Medicare and Medicaid Services (CMS) waiver and demonstration projects, especially related to IT systems.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid administration in Oregon
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Experience in financial and budget management, tracking and oversight for larger scale efforts or program / team accountability.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science; including experience in effectively managing teams and fostering a trusting team culture.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that facilitate advocacy, equity, and client-centered policies and solutions.
Knowledge of information systems development and implementation processes.
Understanding of data systems best practices and concepts of data governance and data management, including requirements review, decision processes and models, system testing and acceptance and user training. Experience preferred.
Demonstrated experience working in IT systems operations or projects in a management or team lead capacity.
Demonstrated project management experience, including ability to effectively manage multiple project timelines, contracts, plans, and deliverables.
Knowledge of quality improvement methodologies and metrics within the context of health policy, health systems, and health care delivery settings.
Experience using a wide variety of research and evaluation methods, including quantitative, qualitative and mixed methods; demonstrated skill in presenting and articulating the value and relevance of data, research, and administrative studies.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Experience communicating information, verbal and written, that are accessible to and understood by audiences with different levels of comprehension or interest and that are culturally responsive, inclusive, and appropriate.
Ability to navigate complex relationships; ability to demonstrate collaborative problem-solving skills, consensus-building and solution driven approaches.
Ability to demonstrate successful meeting facilitation with variety of internal and external partners including program-policy-fiscal staff, community members, community groups, government officials and legislators.
Advanced Microsoft Excel, Word, PowerPoint and Outlook skillset; and skilled use of collaboration tools such as Microsoft Teams, SharePoint, and Smartsheet.

How to apply:

Complete the online application
Attach a Cover Letter, no more than 2 pages, specifically focused on your qualifications for this position as identified in the Desired Attributes section of this announcement. Please note: a cover letter is not required for your application to be considered; however, cover letters are reviewed as part of candidate prioritization and selection for interviews. A cover letter provides you the opportunity to clearly state your interest in the position, and what aspects of your professional and lived experience you believe are relevant to the role.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Update professional, educational, voluntary, and personal experience on your resume. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Stephanie Mitchell at Voice: [503-979-7679] (TTY 711) or Email: stephanie.d.mitchell@oha.oregon.gov.

TTY users may dial 711 or 1-800-735-2900.

For Workday technical support dial 1-855-524-5627.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.