POSITION OBJECTIVE
As the first point-of-contact for the Community Development Department, this position performs customer service and general administrative tasks, including processing licenses and permits, scheduling building inspections, and assisting in other functions, as needed. This position requires public contact with local businesses, contractors, government agencies, and the general public.
Expectedhiring range: $28.43 - $30.33
Essential Job Functions
- Provides customer service in-person, telephone and e-mail as first point of contact.
- Assists in resolving questions and concerns for customers, contractors, staff and other agencies.
- Processes, routes for approval, and issues business licenses and permits.
- Assures accordance with related ordinances, regulations, and established procedures.
- Calculate and process fees for contractors.
- Researches and verifies records of contractors.
- Issues or renews business licenses in accordance with the City Code.
- Researches, compiles, creates, and maintains information related to business licensing, building permitting, and other Community Development-related topics.
- Enters data, records, payments, and other information into permitting and licensing software system.
- Enters, scans, and maintains data and electronic files related to licensing, permitting, and other Community Development functions for record retention purposes.
- Prepares and proofs reports for new construction and each of the basic trades for submission to city staff, management, and other agencies.
- Collects and processes payments, processes invoices, reconciles receipts, and produces and proofs daily revenue reports for submission to the Finance Department.
- Provides administrative support for the Department, including data entry, preparation of correspondence and mass mailings, compiling data and reports, and similar tasks.
- Coordinate with staff for approval or denial of licenses and permits.
- Schedule building inspections in coordination with Building Inspection Division staff.
- Reviews and responds to simple data requests related to Community Development functions.
- Performs other duties as assigned or apparent.
Qualifications
Minimum Qualifications:
- High School diploma or equivalent.
- Three years’ work experience, including customer service and administrative assistance.
- Experience and proficiency with Microsoft Office Suite.
Desired Qualifications
- Knowledge of database software used to Process licenses and permits.
- General knowledge of construction, building, maintenance, etc.
Knowledge, Skills, And Abilities
- Knowledge of modern office administration practices and procedures.
- Working knowledge of computers and electronic data processing.
- Knowledge of English, spelling, grammar, punctuation and vocabulary.
- Ability to maintain confidentiality and exercise appropriate judgment in the release of information.
- Ability to perform arithmetic computations accurately and quickly.
- Ability to communicate effectively verbally and in writing.
- Ability to provide professional customer service with tact, diplomacy, and the exercise of sound judgment.
- Ability to handle multiple tasks and priorities effectively.
- Ability to handle a variety of assignments under moderate supervision within standard operating procedures.
- Ability to perform standard procedures and tasks using basic analytical ability.
EEO/ADAAA
The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, sexual orientation, or status with regard to public assistance.
Benefits include a variety of options, paid entirely or in part for the employee by the City, which includes:
- Life, medical, and dental insurance;
- Flexible spending account program
- Short- and long-term disability
- Eighteen (18) days of annual leave per year
- Thirteen (13) paid holidays per year
- Employee wellness program
- Paid Parental Leave
- Tuition reimbursement
- Deferred compensation, Roth and Public Employees Retirement Association
- Employer's share of payments to workers' compensation
- Unemployment compensation
01
Have you served in a customer service role? If yes, please explain.
02
Please describe your experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). If none, indicate N/A
- None
- Beginner less than 1 year, some use
- Intermediate: 1 - 3 years of regular use
- Expert: 3+ years of regular use
03
Please describe your experience with reviewing, processing, and issuing permits or licenses. Please include the types of permits you have worked with. If none, indicate N/a
04
Please describe any experience you have working with building codes, zoning regulations, or other construction-related regulations. If none, indicate N/A
05
Do you have experience working with permit or licensing software systems? Please list any software programs you have used. If none, indicate N/A.
06
Please describe your experience providing customer service in a government, construction, or regulatory setting. What types of customers did you assist, and what services did you provide?
07
Do you have experience processing payments, reconciling fees, or managing financial transactions related to permitting or licensing services. If yes please explain, if no, indicate N/A.
08
Please list any relevant certifications, training, or coursework you have completed related to building permits, licensing, or code enforcement. If none, indicate N/A.
09
Please describe your experience providing technical support to users. If none, indicate N/A.
