About Us: Welcome to the City of Pilot Point, where dedication meets community spirit. We are committed to providing exceptional services and fostering a vibrant community for our residents. Join us in our mission to make a difference and enhance the quality of life in Pilot Point.
Summary: This position handles all utility accounts, including processing monthly bills and payments, setting up new accounts, and closing old ones. It plays a key customer service role for the City, working with other departments on meter reads, work orders, and coordinating deposits with the Court Clerk.
Essential Job Functions:
This job description outlines primary duties, qualifications, and job scope. Additional related tasks may be assigned as needed.
- Work with Development Services to set up utility accounts for new developments.
- Assist with City Hall customer service, including receptionist duties, answering main phone lines, mail distribution, and posting advertisements in City Hall.
- Process applications for residential, commercial, construction, and fire hydrant utility services, creating corresponding work orders.
- Answer phone calls and assist walk-in customers with utility account inquiries, including activations, disconnections, transfers, billing, and other service-related questions.
- Oversee collection and verification of radio-read and manual meter read data to ensure accurate billing for residential and commercial customers.
- Update customer accounts to reflect submitted information accurately.
- Process monthly utility billing, late notices, and service disconnections for non-payment.
- Initiate, monitor, and close work orders for the street, water, and sewer departments.
- Apply rate changes as needed.
- Serve as a liaison between customers and solid waste service representatives.
- Process monthly utility billing bank and credit card drafts.
- Generate and review billing reports, including active accounts not billed, high-low billing registers, and $200+ exception reports.
- Balance the cash drawer daily and process receipts for City Operating Funds, including building rentals, health permits, beer and wine permits, library fees, park fees, alarm system fees, and other miscellaneous fees.
- Process accounts receivable invoices and month-end reports to ensure billing accuracy.
- Develop and update procedures for training purposes, including billing procedures and statement billing for builders, school districts, and multi-account customers.
- Perform administrative tasks as assigned.
- Assist the Finance Manager and Asst. City Manager/CFO as needed.
- Other duties as assigned.
Knowledge, Skills, and Abilities:- Understanding of utility billing processes and account management
- Familiarity with municipal utility services and regulations
- Basic accounting principles related to billing, payments, and account reconciliation
- Proficiency in Microsoft Word/Excel and general office software
- Strong verbal and written communication skills
- Excellent customer service and public interaction abilities
- Proficient in data entry and typing with attention to accuracy
- Strong organizational and time management skills
- Ability to analyze and resolve customer billing inquiries efficiently
- Work effectively with the public and handle difficult customer interactions professionally
- Maintain detailed and accurate records for billing and account management
- Multitask and prioritize work in a fast-paced environment
- Collaborate with other departments to ensure accurate utility account management
- Learn and adapt to new software and utility billing systems
- Communicate in Spanish (preferred)
Education and Experience:- High school diploma or GED required.
- Minimum of two years of experience in utility billing, customer service, or a related field preferred.
- Bilingual proficiency in Spanish is preferred.
- The schedule for this position is typically Monday – Thursday 7:30am – 5:30 pm and 7:30 am – 11:30 am Friday, but may require occasional attendance at evening meetings, community events, or emergency situations.
Physical Demands:- Regularly required to sit, stand, and walk for extended periods.
- Frequent use of hands and fingers for typing, data entry, and handling documents.
- Occasional lifting and carrying of objects up to 20 pounds, such as files, office supplies, and payment receipts.
- Ability to reach, bend, and kneel as needed to access files and office equipment.
- Clear vision and ability to read printed and digital materials.
- Ability to communicate verbally in person and over the phone
Work Environment:
Office setting with frequent interaction with customers, coworkers, and other departments.
Exposure to moderate noise levels from office equipment and customer interactions.
Fast-paced environment with frequent interruptions and the need to handle multiple tasks simultaneously.
Occasional attendance at meetings or training sessions outside regular work hours.
Note:This job description outlines primary responsibilities and working conditions associated with the position. However, it is not intended to encompass every duty or task that may be required. Employees may be assigned additional responsibilities as deemed necessary by management.Equal Opportunity Employer:We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
