SUMMARY/PURPOSE
This position supports the successful operation of the library by providing services to the public and by maintaining library materials and records. This position operates under supervision and is also expected to use independent judgment.

1. Provide an outstanding customer experience to people of all ages and backgrounds, including children and families, by staffing a public service desk.
2. Respect and maintain patron privacy.
3. Assist library patrons to borrow, return, renew, or place requests for material.
4. Teach and assist patrons in using library services and equipment, including public computers.
5. Teach and assist patrons in accessing library resources on their own electronic devices.
6. With direction, recommend library materials to patrons and refer them to various services, collections, and areas of the Library.
7. Assist patrons with library-related financial transactions.
8. Acknowledge complaints and problems, and resolve them within areas of authority.
9. Order, catalog, process, and maintain various library materials.
10. Create and maintain patron database files following Library policies.
11. Support interlibrary loan services.
12. Prepare, create, and execute reports in the integrated library system.
13. Provide outreach to the community.
14. With direction, plan, organize, promote, and implement programs, displays, and special events at the Library or in the community.
15. With direction, help promote and market the Library.
16. Under supervision, coordinate, schedule, and participate in the work and placement of volunteers and Library staff.
17. Serve on and participate in special project committees, task forces, and work groups.
18. Maintain required records and statistics.
19. Under supervision, perform preliminary evaluation of existing library materials for removal.
20. Help train less-experienced staff.
21. Collect, count, and prepare daily cash receipts for deposit.
22. Maintain office and library supply inventory.
23. Perform general cleanup of library spaces as necessary.
24. Operate, maintain, and troubleshoot computer equipment and devices as required.
25. Perform related tasks as assigned. Specific duties vary per work location.

Education & Experience Requirements
A. One (1) year of experience in a related position (examples include working in a library, customer service positions, bookstores, early childhood programs, or schools); OR completion of a Bachelor's degree in a related field; OR an equivalent combination of education and experience. Education and/or experience must demonstrate possession of the knowledge, skills, and abilities listed in the job description: https://www.governmentjobs.com/careers/duluthmn/classspecs/1027024

Education/Experience Review (100% of scoring process; 70 pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.

Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.

Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.

Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov.

VETERAN'S PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections

OPEN SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of all documents required for the option that applies to you:

Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge.

Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months.

Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
3.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)

Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge. If Disabled Veteran, also include
4.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Preference points will be added to Veteran, Spouse of Disabled or Deceased Veteran, or Disabled Veteran's score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of the documents listed below:

Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 50% or greater, dated within 12 months.

Preference points will be awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment, and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer to Minnesota Statute 197.455 for additional information about Veteran's Preference.