An employee in this class would display excellent customer service skills,  must be able to professionally interact daily with co-workers and other county employees as well as employees of the Forsyth County Sheriff's Office Enforcement Division which shares the same facility. This position requires strict attention to detail and part of the job will require data entry/electronic and paper record keeping through an internal Records Management System and Microsoft Office products.  This position must complete the rabies pre-exposure vaccination series at the expense of the County and within six months of start date, the following certifications must be obtained: North Carolina state certifications as a Certified Rabies Vaccinator (CRV).  Work is performed under general supervision and is evaluated through employee conferences and observation.

The ideal candidate has the following knowledge skills and abilities:
Ability to work within the rules of the NC Animal Welfare Act and state and local laws related to the responsible care of animals.

Knowledge of the proper care and treatment of animals, including safe handling procedures.

Ability to maintain professional and effective working relationships with other employees.

Ability to professionally interact with the public, ability to display tact and courtesy while
providing quality customer service.

Ability to communicate effectively both in person and by telephone.

Ability to follow instructions.

Ability to properly clean kennels and work areas.

Ability to reasonably read an animal's temperament.

Ability to handle animals professionally and responsibly without bias and exercising emotional intelligence.

Ability to lift 20-50 lbs occasionally, 10-25lbs frequently or up to 10lbs constantly.

High school graduate or equivalent.  Ability to read and write information relevant to performing the work and the ability to work with animals and people. One year of experience working with animals and one year of experience in customer service.  Equivalent combination of education and experience may be accepted. Valid driver's license required.

Special Requirements: 
Must complete rabies pre-exposure vaccination series (provided by the county).  Within six months of employment must become certified as a rabies vaccinator.

Essential duties and responsibilities include but are not limited to:
Clean kennels where animals, to include animals other than dogs and cats, are housed on a constant basis ensuring at any given time there is a clean kennel available for animals being brought into the facility.  

Transfer animals in the computer system to animal welfare agencies that also provide rescue services. This may include physically moving aggressive and/or sick animals with a catchpole when necessary.

Assist with euthanasia as needed.

Feed and water animals on a regular basis.

Give vaccinations, typically during rabies clinics and under supervision of authorized individuals, to animals once certification is obtained.

Perform accurate computer data entry, research and record keeping.

Participate in North Carolina state inspections when required and in disaster training and response when needed.

Attend training classes when necessary to further job knowledge and skill set.

Work directly with Shelter Management to see that department goals are met or exceeded.

Follow specific cleaning protocols ensuring workspaces are clean and always organized.

Perform related work as required by supervision.