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Customer Service Representative



Job Details

Customer Service Representative

This listing closes on 4/8/2025 at 11:59 PM Mountain Time (US & Canada).

Employer

City of Fort Lupton

Salary

$19.00 - $22.80 Hourly

Location

Fort Lupton, CO

Job Type

Full-time

Job Number

2025-032

Department

Recreation Center

Division

Operations

Opening Date

03/25/2025

Closing Date

4/8/2025 at 11:59 PM Mountain Time (US & Canada)

Summary

Beginning pay range for position: $19.00 - $22.80 per hour

This position runs Monday - Friday 12pm to 9pm

Performs work involving a wide range of general clerical, office, and receptionist work of a routine nature. Under the direction of the Recreation Manager.

Essential Duties and Responsibilities

 

The following duties and responsibilities are not all inclusive. Other duties may be assigned.

• Serves as first point of contact for visitors.

• Manages the phone activity including answering and directing incoming calls appropriately to individuals or departments.

• Responds to telephone and in person inquires of general nature or directs individual to appropriate destination.

• Accepts payments, prepares receipts, and processes payments using cash receipting software. Balance money received and completes daily cash reports.

• Serves as liaison between the City and the general public and outside agencies.

• Provides various clerical support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings and proofreading documents as needed.

• Enters membership records into designed computer software and maintains membership records and correspondence.

• Oversee room reservations.

• Maintains equipment check out log.

• Maintain daily usage reports.

• Uphold confidentiality.

• Implement and interpret organizational and departmental policies and procedures.

Qualifications and Requirements

 

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skill, Knowledge and Ability:

• Knowledge of customer relations techniques.

• Working knowledge of modern office practices, procedures, and equipment including a computer, various

printers and switchboard type phone system.

• Knowledge of principles and procedures of basic record keeping.

• Knowledge and ability to apply basic mathematic principles.

• Ability to positively interact with general public, contractors, governmental entities, and other professional clientele.

Education, Certifications and Experience:

• High school diploma or GED equivalent.

• Previous experience in clerical or customer service related fields preferred.

• Bilingual preferred.

• CPR or obtainable within six months from date of hire.

• First Aid or obtainable within six months from date of hire.

• AED or obtainable within six months from date of hire.

Working Environment/Physical Activities:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, squat, talk, hear and see. Light physical effort to handling objects up to 20 pounds occasionally and on rare occasions over 40 pounds. Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Supplemental Information

The City of Fort Lupton supplies a robust and diverse benefit package to reach a wide range of needs:

  • Medical, Dental, Vision
  • HSA with employer contribution
  • FSA
  • 414(H) with employer contribution and optional pre or post-tax 457 (b)
  • Telehealth option for employees/spouses/dependents
  • Aflac options
  • Employee Assistance Programs (EAP)
  • Wellness incentives, including but not limited to employee’s free rec center membership
  • Education reimbursement
  • Pet Insurance
  • Credential and bi-lingual pay incentive
  • Employer-paid Group Life & AD&D  
  • Employer-paid Short and Long Term Disability 
  • Voluntary Life & AD&D (For self, spouse, and dependents) 
 
The City of Fort Lupton is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
You may learn more about the City of Fort Lupton at www.fortluptonco.gov.

Employer
City of Fort Lupton
Phone
303.857.6694
Website
http://www.fortluptonco.gov
Address
130 S. McKinley Ave.

Fort Lupton, Colorado, 80621

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