Deputy Chief Information Officer

Job Summary

The Deputy Chief Information Officer (DCIO) performs complex professional and administrative work under the direction of, and in concert with, the Chief Information Officer (CIO), and acts for the CIO in his/her absence. This position manages the operational plans and resources for Information Technology teams as assigned by the CIO and works with the CIO to define and implement the Information Technology Department’s vision, direction, and strategies. This position includes a particular focus on sustaining an efficient and responsive customer support function to meet the goals of the City's elected officials, and the operational mandates of the City Manager. This position requires managing rapid tactical response to issues with public safety and mission critical systems used for voice, data, networking, and citizen and staff communications and collaboration. The Deputy CIO will monitor the performance of IT vendors to ensure their work adheres to contracts and service agreements and is expected to establish working relationships with peers in other City departments, as well as in local and state agencies. The physical work is light, requiring considerable mental effort, efficient time management, and the ability to work well under pressure. ESSENTIAL JOB FUNCTION

Essential Job Functions

As directed by the CIO the Deputy plans, organizes, directs, leads, and participates in City-wide information and technology services including:

• Supervises, directs, and evaluates assigned staff. Develops and oversees employee work schedules to ensure adequate coverage and control; reviews, processes, and approves Kronos Timecards.
• Promotes collaboration between employees to ensure that teams remain informed of cross-departments events, demands, and activities.
• Assists with and completes employee performance appraisals.
• Acts as a liaison between employees and management, and trains staff in operations, policies, and procedures.
• Works with IT management to develop and maintain the IT strategy, service development and service report, IT roadmap, architectural principles, standards, policy, and solutions governance.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives: ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Assists in directing the day-to-day operations of the Information Technology Department: assists in planning and directing department programs, services, resources, and staff; assists in developing and implementing policies, procedures and standards, best practices; ensures that operations comply with City policies and procedures.
• Monitors and evaluates department services and operations; makes recommendations regarding administrative, organizational, and operational needs; assists in developing and implementing short-term and long-term goals and objectives, that affect city-wide information system users; reviews technical standards, operating practices, and procedures; implements changes for improved operational efficiency; identifies strategic initiatives; develops operational work plans; and assigns projects to management staff.
• Ensures adherence to all standards for the city's IT operations and activities: develops, plans, implements and manages long and short term strategic plans, goals and objectives for the investment strategy for information systems, such as software, hardware and services. Determines the appropriate model for delivering technical support from a variety of service divisions to a wide range of customer agencies.
• Assists in developing and administering the departmental budget: forecasts funding needs for staffing, equipment, materials, supplies, procurement and contracting while monitoring expenditures to ensure compliance with approved budget.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate. Embraces changes within the organization and continuously searches for ways to improve management capabilities and IT operations.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including bid specifications, contracts, assessments and performance reports; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including technology plans and implementation plans; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records
• Communicates with senior staff, supervisors, other employees, clients, third party service contractors/vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Mentors and manages IT staff as assigned by the CIO, to include identifying training needs, opportunities for growth, and incorporating feedback from experienced staff members in improving service delivery.
• Works with the CIO in creating strategic plans and budgets for the acquisition and deployment of technology.
• Manages, monitors, and advises the CIO on the IT budget, hardware and software acquisition and inventory, and vendor performance.
• Ensures work efforts achieve the outcome specified within the IT strategy, including appropriate strategic and life cycle management plans.
• Prepares and directs the preparation of reports to identify long range strategic issues relevant to departmental goals.
• Participates in steering committees by assisting in the development of citywide IT agendas and policies, development of IT strategic plans, and prioritization of major projects, programs and initiatives.
• Establishes credibility and working collaboratively with other City departments to enhance service delivery to citizens and staff.
• Networks with peers in adjacent municipalities, and county and state governments, to leverage technology for Rockville citizens.
• Performs the duties of and acts for the Chief Information Officer in his or her absence.
• Performs a variety of other duties as required.
  
  

Qualifications

Graduation from an accredited college or university with a bachelor’s degree in computer science, Information Technology Systems, Business Administration or a directly related field plus five years of information technology experience of which three years is in a supervisory role related to the responsibilities of the position or an equivalent combination of education, training and experience.

Desirable Experience

• Extensive experience in supervising technical teams in addition to managing, developing, and motivating staff, conducting performance reviews, coaching and mentoring direct reporting structure.
• Demonstrated experience in developing effective partnerships with other departments, assessing needs, providing resources and managing goals and priorities. The ability to collaborate with stakeholders to understand expectations and make decisions that produce high-quality results.
• Successfully organize, assist and oversee budget activities, city technology planning, vendor/contract agreements and departmental policies and procedures. Adept at prioritizing and effectively monitoring multiple projects with various scopes, complexity and risk simultaneously, while also providing insight to senior leadership both from a project status and financial perspective.
• Ability to leverage experience in understanding compliance with federal, state and local requirements and/or standards.
  
  

Knowledge, Skills, And Abilities

Knowledge of planning, programming, City budget and procurement regulations, and contract and procurement functions.

• Comprehensive knowledge of best practices and trends in information technology.
• Excellent communication skills including the ability to present complex technical concepts in a clear and understandable manner.
• Consistently display a professional and positive behavior, and willingly accept constructive criticism and be respectful of others.
• Principles of resource, change, and asset management.
  
  

PHYSICAL DEMANDS

The work is light work, which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm
• Handling: Picking, holding, or otherwise working, primarily with the whole hand
• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment.
• Visual Acuity 5: Have close visual acuity to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. WORK ENVIRONMENT This job is performed in a dynamic environment that requires one to be sensitive to change and responsive to changing goals, priorities, and needs.
  
  

Summary Of Employee Benefits

The following is a brief summary of the major benefits provided to new full-time, regular employees. Part-time, regular employees working more than 20 hours per week may be entitled to these benefits on a pro-rated basis in accordance with Rockville City Laws and personnel policies and procedures. Benefits are not available to temporary employees. Details about benefits and costs for full-time and part-time employees are available by calling the Human Resources Department at 240-314-8470.

Group Insurance Plans

Health Insurance

Participation is available in one of a number of types of health plans. The City contributes toward each plan. Participation is optional. Detailed information about each plan and the associated cost is available through the Human Resources Department.

Employees may participate in one of the following plans: Aetna HMO $30/$40, Aetna HMO $30/40 Deductible, Aetna HMO Health Reimbursement Account, Aetna Point of Service, Kaiser Permanente HMO, or Kaiser Permanente Point of Service. Start date of coverage is the date of hire or the first of the following month.

• Summary of Aetna Health Plan Benefits
• Summary of Kaiser Permanente Health Plan Benefits
• Health Plan Rates
  
  

Aetna

Rockville Group: 118583-011

Member Services: (800) 445-5299 or (888) 792-3862 (Rx Services)

Web Site: http://www.aetna.com

Kaiser Permanente

Rockville Group: 4205-4 (HMO)

Member Services: (301) 468-6000 or (800) 777-7902

TTY: (301) 816-6344

Web Site: http://www.kp.org

Dental Plan

Employees may join the City's dental program and receive dental benefits in addition to any such benefits provided by the group health plans. The City contributes a portion of the cost of each employee's dental coverage. If dental coverage is waived, the City's contribution is reallocated toward the employee's health plan cost. Start date of coverage is the first of the month following date of hire.

• Dental Plan Rates
  
  

Guardian Dental

Customer Service: (800) 541-7846

Web Site: http://www.guardiananytime.com/

Vision Insurance

City of Rockville is offers a vision plan with VSP. Members will have a $130 allowance (in-network) for lenses/frames or contacts. Go to www.vsp.com to locate a participating provider. VSP members get a 20% savings on additional glasses and sunglasses, including lens enhancements, from any VSP provider within 12 months of your last WellVision Exam. Ask your provider about Laser Vision Correction discounts as well.

• Vision Plan Rates
  
  

Group Life Insurance

The City provides life insurance equal to one and one-half times an employee's base salary. There is no cost to the employee for this benefit. Employees have the option of purchasing additional supplemental life insurance coverage for self, spouse and dependent child(ren). New employees joining within their first 30 days will not be required to provide evidence of insurability.

Leave

Annual Leave

Annual Leave Ranges From 16 To 23 Days Per Year Depending Upon The Length Of Service With The City. Leave May Be Used As It Is Accrued With The Permission Of The Employee's Supervisor. Annual Leave Is Paid At Termination After Completing Six (6) Months Of Service. An Employee Normally Accrues Annual Leave In The Following Manner

Months of Service

Monthly Vacation Accrual in Hours

(37.5 hrs/wk)/(40 hrs/wk)

1-24 Months

10.00 / 10.40

25-60 Months

11.53 / 12.40

61-96 Months

13.08 / 14.00

97+ Months

14.23 / 15.20

Holidays

Administrative and Police employees generally receive the following eleven (11) holidays per year.

New Year's Day

Martin Luther King, Jr. Day

Presidents' Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Thanksgiving Friday

Christmas Day

The City also observes all days of general and congressional elections throughout the State of Maryland. This holiday falls on even numbered years. Union employees and certain other employees may receive different holidays in accordance with the terms of a contractual agreement.

Sick Leave

Sick leave is earned monthly at the rate of 1.25 days per completed month of service. There is no waiting period for using earned sick leave nor is there a limit to the amount of earned sick leave that may be used in connection with any legitimate illness.

Flexible Spending Accounts (FSA)

Dependent Care FSA

The Dependent Care FSA allows employees to set aside up to $5,000 on a pre-tax basis for eligible dependent care expenses. Prior to the beginning of each calendar year, employees estimate the amount of these eligible expenses and agree to have this amount deducted from their annual salary on a bi-weekly basis. Employees avoid paying federal, state, and Social Security taxes on the total amount of their deferral. When expenses are incurred, employees submit a receipt and are reimbursed from their account. A detailed description of the plan is available in the Human Resources Department.

Medical FSA

The Medical Care FSA allows employees to set aside up to $3,200 on a pre-tax basis for eligible health care expenses. Prior to the beginning of each calendar year, employees estimate the amount of these expenses and agree to have that amount deducted from their annual salary on a bi-weekly basis. Employees avoid paying federal, state, and Social Security taxes on the total amount of their deferral. An employee may use a FSA debit card to pay for eligible expenses, or may submit receipts when expenses are incurred in order to be reimbursed from their account. A detailed description of the plan is available in the Human Resources Department.

Pre-tax Deductions for Health Insurance

Through Section 125 of the Internal Revenue Code, pre-tax payroll deductions may be made for the City's health and dental insurance premiums. Pre-tax deductions allow employees to avoid paying Federal, State, and F.I.C.A. taxes on the amounts of these payroll deducted premiums.

Wex Benefits

Customer Service: (866) 451-3399

Web Site: http://www.discoverybenefits.com/

Retirement Programs

Retirement Plan

The City's retirement plans consist of a Defined Benefit and a Defined Contribution portion. Administrative and Union employees may contribute between one (1) and five (5) percent of their base salary, on a pre-tax basis, to the defined contribution portion. The deferral election is made at the time of employment and may not be changed. Therefore, employees are advised to give considerable thought to their decision of what percent to contribute. The City will make a matching contribution of 50 cents for each dollar contributed. A minimum of one (1) percent participation is mandatory.

Employees have different investment fund options in which to direct contributions. The investment direction may be changed biweekly. Vesting in the Defined Contribution portion occurs at the beginning of the 3rd year. Normal retirement is age 60 or 65 depending on date of hire.

The Defined Benefit portion of the retirement plan is based on a percentage of average annual salary multiplied by length of credited service. Administrative employees are required to make a mandatory one (1) percent contribution to the Defined Benefit portion of the plan. Vesting occurs after ten (10) years.

Police Officers contribute 8.5 percent of their earnings on a pre-tax basis to a defined benefit pension plan. Normal retirement for police officers is permitted at the earlier of age 60 or after 25 years of service, regardless of age. Benefits at retirement are based on a percentage of final average earnings multiplied by length of credited service.

• Pension Plan for Administrative Employees
• Pension Plan for Police Employees
• Pension Plan for Union Employees
• City of Rockville Thrift & Supplemental Plan Summary
  
  

Retirement Plan Administrator:

Lincoln Financial

Retirement Plan

Member Services: (800) 234-3500

Website: https://lincolnfinancial.com

Deferred Compensation (457) Plan

The deferred compensation plan is designed specifically for City employees, and makes it possible to defer income and the payment of income taxes on the deferred investment. The plan is not meant for short-term savings or investment purposes as monies deferred are generally not available until termination or retirement.

Employees may defer the lesser of 25 percent of base salary or a minimum of $10.00 per pay up to the current IRS limit on a pre-tax basis.

Roth 457

The Roth 457 is a supplemental retirement plan which is funded through employee contributions only. Employees are eligible to enroll from the date of hire. Contributions are taxed but earnings grow tax free.

Lincoln Financial

Member Services: (877) 234-3500

www.lincolnfinancial.com

Social Security

Regular employees receive employer contributions to Social Security (also known as FICA). Social Security benefits are available in accordance with Federal law.

For more information about benefits, contact the Human Resources Department at 240-314-8470.

Credit Union

Employees may participate in the Sky Point Federal Credit Union, conveniently located at Courthouse Square in Rockville. This credit union also participates in Family Service Center with shared branches available throughout the metropolitan area. Services include savings and checking accounts, loans, payroll deduction, and direct deposit.

Sky Point Federal Credit Union

Member Services: (301) 279-1964

Legal Resources

Through Legal Resources, participating employees and their eligible family members can get free advice, consultation, and courtroom representation for common legal services.

Member Services: 1-800-728-5768

Web Site: http://legalresources.com/

Employee Assistance Program

The City provides free, confidential counseling, assessment, and referral services to help employees deal with personal problems. Trained, certified employee assistance counselors are available 24 hours a day, 7 days a week. The Employee Assistance Program (EAP) is also available for family members who are eligible health insurance plan dependents.

BHS EAP

24 hour Assistance Line (800) 327-2251

Web Site: http://www.bhsonline.com/

Long-term Disability Programs

The City's Income Protection Plan provides long-term disability benefits for both on and off the job injuries or illnesses. Coverage for off the job injuries or illnesses is provided after one year of employment with the City. Details are available from the Human Resources Department.

College Savings Plans

College America is a 529 college savings plan that can help you build a nest egg for college. These plans, named after a section of the tax code, were created by Congress to offer significant tax advantages to those who invest for higher education. Details are available from the Human Resources Department.

01

Do you have experience managing staff which includes signing timesheets, directing work and completing staff performance reviews?

• Yes
• No
  
  

02

If you answered No to above question, leave this answer blank. If you answered Yes, briefly describe your experience supervising staff. In your answer include #of years as a supervisor, where you gained this experience, # and titles of staff supervised.

03

The position requires working on-site at City Hall Rockville on a regular basis (there is some flexibility with remote work based on manager approval and after candidate is fully acclimated into role). Are you OK with this requirement?”

• Yes
• No
• Required Question