When joining the City of Steamboat Springs, you can expect to work for an organization with:

• A team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion that creates a welcoming city 
• A highly engaged workforce proudly serving our community with excellence and distinction
• A passion for strategically providing outstanding municipal services
• A promise to each other to support the work we all do for the city, community & Yampa Valley

GENERAL PURPOSE

As part of a dual role, this position oversees the water and wastewater utility billing operations for the City of Steamboat Springs and directly supervises the Utility Billing Technician. Also, provides a variety of routine and complex administrative, clerical, technical support, and general coordination in support of the Water & Sewer Division.  This position exercises independent judgment while adhering to established policies and procedures, regulations and best practices.  

SUPERVISION RECEIVED

Works under the general supervision of the Distribution & Collection Manager.

SUPERVISION EXERCISED 

Serves as an ambassador of the City of Steamboat Springs and upholds City values of Service, Teamwork, Integrity, Well-being, Respect and Compassion, while espousing safety at all times.

UTILITY BILLING:

• Directly responsible for oversite of the water and wastewater utility billing functions, including processing of monthly utility billing, reconciling utility billing activity, authorizing printing/distribution of utility bills. 
• Supervises Utility Billing Technician and is responsible for assigning and reviewing their work. Establish and monitor employee performance objectives. Responsible for approving employee timesheets and coordinating work schedules as appropriate.  Provide utility billing backup assistance.
• Ensure the daily operations of the City’s utility billing are completed accurately and efficiently. Verify and maintain data integrity of billing systems and financial records.
• Analyze, interpret, and resolve complex utility billing issues.  Interpret, apply, and explain billing policies and procedures; organize and prioritize work.
• Manages billing and account structure and resolution of billing disputes including collaboration with finance and the city attorney’s office.
• Prepare and review utility billing reports for accuracy and address errors and inconsistencies as needed.  
• Ensures compliance with applicable accounting procedures and regulations. Coordinate with the finance department to stay current on appropriate accounting rules and regulations. Provide support for annual Audits.
• Research and resolve problem accounts and coordinate with the City’s Meter Technician to resolve metering issues. 
• Identifies internal deficiencies with processes, procedures, and/or communications and coordinates with various Division staff to develop and implement new or changed processes, policies, and procedures to address deficiencies.  
• Update utility rates and adjustments, create new rate codes as needed in the billing system and communicate changes to staff and customers. 
• Compile, analyze and present data for rate projections, utility rate studies, prepare end-of-year utility reports as requested, and any other ad hoc utility reporting as required.
• Coordinates special projects as assigned.

ADMINISTRATIVE:

• Provides support to the utility field crew by fielding phone calls from utility customers, contractors, other City staff, etc. for scheduling and coordinating field crew requests, general inquiries, emergency reports, and a variety of other requests and inquiries and refers inquiries to the appropriate division staff. 
• Provides administrative and technical support pertaining to projects, programs, methods, and procedures.  Composes various types of correspondence related to compliance with various City, State, and Federal regulatory programs and requirements.  Assists the Distribution & Collection Manager and Division Staff as needed in the preparation of reports, presentations, resolutions, ordinances, etc. that may be complex and/or confidential in nature.   May Act as point of contact in absence of the Distribution & Collection Manager or other Division staff as needed.  
• Assists Distribution & Collection Manager with annual budget preparation, coordination of division initiatives and some general tasks that may lessen his/her workload.
• Acts as liaison between Finance and Public Works divisions to coordinate financial activities within the division and as dictated by accounting deadlines.  
• Develops and maintains applicable policies and procedures.  Meets with division staff as necessary to identify opportunities for improvement in work flow and processes; recommends solutions to increase efficiencies and assists in implementation of revised methods as approved. 
• Assumes responsibility for and responds to internal/external inquiries either in person or via telephone ensuring resolution of issues and requests in a timely manner, especially those pertaining to citizens.  Inquiries are moderately complex and require independent thinking and judgment.  Refers to division staff as necessary.
• Coordinates assigned large-scale projects as needed which may include mass mailings, research and analysis, or generating reports.
• Works in conjunction with Communications Manager to develop social media posts, notices, flyers, brochures, newsletters, media releases, news articles, and other informational materials pertaining to utility operations.  
• Initiates work orders with field personnel to investigate various customer complaints/reports of issues related to the City’s water distribution and/or wastewater collection systems.  
  

EDICATION & EXPERIENCE: 

1. Graduation from High School or equivalent with additional business school and or college courses; and
2. Five (5) years of increasingly responsible administrative, accounting, billing, utility and/or operational support experience; and
3. Two (2) years of increasing supervisory experience. 
4. Any equivalent combination of education and progressively responsible experience.        Experience in a public agency setting is desirable.  

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent Customers service skills.  
• Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; 
• Skill in operating listed tools and equipment. 
• Ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to work with angry or difficult customers.
• Maintain confidentiality 
• Must be able to read and explain statutes, and regulations that apply to the determination, assessment and collection of revenues. 
• Operational characteristics, services, and activities of the functions, programs, and operations of the Public Works department.
• Principles and practices of program/project development and administration.
• Work organization and office management principles and practices 
• Basic principles of supervision and training 
• Pertinent Federal, State, and local laws, codes, and regulations.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing, spreadsheets, and statistical database including expert knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Processes, procedures, and practices of budget preparation and administration.
• Principles and practices of fiscal, statistical, and administrative research and report preparation. 
• Principles of business letter writing and report preparation.
• Principles and procedures of record keeping.
• English usage, spelling, grammar, and punctuation.

ABILITY TO:

• Oversee and participate in the management of the administrative functions and operations of the Public Works department.
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
• Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.
• Participate in the preparation and administration of assigned budgets.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Research, compile, analyze, and interpret data.
• Prepare a variety of clear and concise administrative and financial reports.
• Independently prepare correspondence and memoranda. 
• Complete tasks with minimal supervision.  
• Implement and maintain filing systems.
• Operate and use modern office equipment including a computer and various software packages.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Supervise, train, evaluate, mentor and coach employees.

SPECIAL REQUIREMENTS:

Colorado driver’s license or ability to obtain one.

TOOLS AND EQUIPMENT USED

Personal computer, including word processing, spreadsheet and data base software; 10-key calculator; phone; copy machine; fax machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is moderate to noisy.

SELECTION GUIDELINES 

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.