911 DISPATCHER (PART TIME) - EXPERIENCED




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PART TIME 911 DISPATCHER - Police     

JOB SUMMARY: 
Under general supervision, receive requests for police, fire, and emergency medical services.  Dispatch and deploy public safety units and notify other support services. Provide pre-arrival emergency medical instructions. Operate various telecommunications equipment. Prepare reports and maintain files. Work a minimum of 20 hours a month unless otherwise pre-approved by the Communications Manager. This position functions at a high stress level and may deal with life-and-death situations. Applicants/employees must be able to multi-task, think clearly, and remain calm at all times.  Perform other related duties as required.

ESSENTIAL JOB FUNCTIONS: 

  • Answer multi-line telephones including 9-1-1 lines.
  • Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking     distinctly, responding promptly, hearing efficiently to perform the essential functions necessary to protect the safety of the public and responders.
  • Communicate with hearing/speech-impaired citizens by operating specialized software.

·        Perform multiple tasks at one time, e.g., talk on a phone and directly input data into a computer.

  • Simultaneously listen to and comprehend telephone, radio, and interoffice communications while processing calls for service.
  • Operate multi-channel public safety radio system, including interoperable communications with other agencies.
  • Correctly process and record requests for police, fire, and medical services, utilizing direct entry into a computer-aided dispatch system or by following manual call processing procedures.
  • Assign appropriate units; document all activity including location and status; quickly disseminate any additional information.

·        Document all activity, location, and status in the Computer-Aided Dispatch system for public safety personnel; quickly and correctly disseminate any additional information.

  • Upon certification, provide pre-arrival emergency medical instructions following department elected protocol with International Academies of Emergency Dispatch (IAED) compliance.
  • Read and accurately interpret electronic maps to locate, track, provide information to responders, and/or deploy units.

·        Operate computers and websites to access information requested by public safety personnel, the public, or other City personnel, e.g., records management, TCIC/NCIC, jail management, RPD Intranet, etc.

  • Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, utilizing multiple keyboards.
  • Work in a confined area for 12+ hours and remain seated for long periods of time entering data into various

       computer systems.

  • Operate in low-light conditions, discerning distinct colors used by a computer-aided dispatch system, 9-1-1 telephone equipment, or other visual resources.
  • Concentrate on assigned tasks through many distractions.
  • Monitor and identify activations of various alarm systems, following defined department protocols.
  • Operate safely a wide range of equipment, e.g., door monitors and locks, printers, voice recorders, intercoms, alarm panels, weather monitoring devices, television monitors, copiers, document shredders, etc.
  • Prepare offense/incident reports, supplement reports, and maintain various files.

·        Comprehend and apply state laws, city ordinances, city and departmental policies and procedures.

  • Attend/testify in all criminal and civil courts when summoned.
  • Attend training schools/seminars and other city related events, which may require travel (occasionally overnight).
  • Maintain high level of confidentiality.
  • Read and accurately interpret graphic material in print and computer formats.
  • Read written materials prepared in handwritten and multi-font print formats.
  • Must not pose a threat to the health/safety of self or others.
  • Remain aware of the security of the Public Safety Campus and immediately report any suspicious persons/activities to a supervisor.
  • Independently make and carry out effective and timely decisions.
  • Competently perform under stress when confronted with emergency and critical situations.
  • Perform a variety of tasks, transitioning quickly from one to another while maintaining proficiency and composure.
  • Access remote body worn and fleet cameras in emergency situations.

OTHER JOB FUNCTIONS:

  • Carry, drag, lift, and/or pull/push up to 30 pounds of supplies (computer paper, toner cartridges, product cartons, etc.)
  • Stoop, squat, kneel, climb and/or stretch to reach areas of the work site for routine cleaning and inspection.


REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:
High school diploma or G.E.D. certificate required.  It is preferred to have a current CPR certification, EMD Certification through International Academies of Emergency Dispatch (IAED), and a Texas Basic Telecommunications certificate.  Must pass a background investigation that meets all local, state, and federal requirements as well as to be without felony convictions.

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:
Must complete a computer-based exam with an overall score of 80% and typing speed of 30 words per minute.  Must successfully complete all phases of training provided by the Richardson Police Department and demonstrate proficiency in each of the assigned areas: 911/Calltaker, Fire/EMS Records & Information (NCIC), and Police dispatch.  Must have acceptable working knowledge of computer operations, stressing accuracy and speed. Must be able to: independently make and carry out effective and timely decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, transitioning quickly from one to another while maintaining proficiency and composure. Must be able to work without direct supervision.  





Number of available positions: 2

High school diploma or G.E.D. certificate required.  It is preferred to have a current CPR certification, EMD Certification through International Academies of Emergency Dispatch (IAED), and a Texas Basic Telecommunications certificate.  Must pass a background investigation that meets all local, state, and federal requirements as well as to be without felony convictions.

Code : 118-1

Type : INTERNAL & EXTERNAL

Location : POLICE

Group : POLICE CIV

Job Family : POLICE

Job Class : PUB SAFE TELE-911 DISPATCH-PT

Salary: $24.82-$36.20