Revenue Recovery Officer Trainee



Job Details

Revenue Recovery Officer Trainee

This listing closes on 5/2/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana.

Employer

San Bernardino County

Salary

$43,513.60 - $58,281.60 Annually

Location

Throughout San Bernardino County, CA

Job Type

Full-time

Job Number

25-03358-01

Department

Multiple County Departments

Opening Date

04/19/2025

Closing Date

5/2/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana

The Job

Recruitment banner for Revenue Recovery Officer Trainee and San Bernardino County Opportunity Works Here logo and calculator and person writing.

San Bernardino County is recruiting for Revenue Recovery Officer Trainees to work in a fast-paced, high volume, fully automated collections environment and use a variety of methods to collect delinquent revenues due to the County. Duties include managing large caseloads of delinquent accounts; investigating, analyzing, and determining the best course of action in resolving debt; establishing payment schedules; interpreting court orders and laws to ensure compliance; and recommending court action as needed. Revenue Recovery Officer Trainees serve under training conditions while acquiring the necessary knowledge and skills to promote to Collections Officer.

Current vacancies exist at the Auditor-Controller/Treasurer/Tax Collector office. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.

For more detailed information, please refer to the Revenue Recovery Officer Trainee job description.

Applications are also being accepted for Revenue Recovery Officer I, which requires a separate application.

Official job title for San Bernardino County Fire Protection District: Revenue Recovery Officer Trainee (Fire Department).
 
The eligible list established by this recruitment may also be used to fill vacancies throughout the County as well as in the San Bernardino County Fire Protection District and Special Districts Department. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.

The San Bernardino County Fire Protection District and Special Districts Department are separate entities from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different Memorandum of Understanding (MOU), Fire Auxiliary Services Unit. 
  
COMPETITIVE SALARY & BENEFITS
 Annual Across the Board Salary Increases on February 2026*
Bi-annual step increases of 2.5% up to Step 14 

Icons of employee benefits: Paid Time Off, Health & Wellness, Work Life Balance, Professional Development, and Retirement.
HEALTH BENEFITS
PAID TIME OFF
RETIREMENT PERKS
  • Medical & Dental: Family Coverage
  • Vision: Employee Coverage
  • Premium subsidies to offset health costs
  • Flexible Spending Account: Pre-tax account for qualified healthcare expenses
  • Up to 4 weeks accruable vacation with cash-out option
  • 11 days accruable sick leave
  • 15 paid holidays
  • Perfect Attendance Leave
  • Flexible work schedules (in some departments)
  • Generous pension
  • Retirement reciprocity may be available!
  • 457(b) Deferred Compensation
  • Retirement Medical Trust (RMT)
DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability 
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
Review the job-specific Benefit Summary by following this link.
  
CONDITIONS OF EMPLOYMENT

1) Promotion: Revenue Recovery Officer Trainees are eligible for promotion to Revenue Recovery Officer I ($50,336 - $69,180 annually) upon meeting the minimum requirements for that class and receiving a satisfactory work performance evaluation. Incumbents must promote within twelve (12) months or be terminated.
2) Travel throughout the County may be required, and employees will be required to make provisions for such transportation.
3) A successful background check, including credit, is required prior to assignment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

*Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

CANDIDATES MUST MEET ONE OF THE FOLLOWING OPTION REQUIREMENTS:
OPTION 1
Must possess one (1) year of full-time accounts receivable experience collecting on delinquent accounts which includes phone calls and/or personal contact with responsible party.

OPTION 2
Must possess one (1) year of full-time experience in a collections or fiscal environment, with primary duties that include setting up accounts, ensuring or confirming posting of payments to accounts, fielding related phone calls to answer general collection activity questions, collecting preliminary debtor information, accessing debtor account information, including similar activities in support of collections officers.

OPTION 3
Must possess one (1) year of full-time experience in medical billing processing and monitoring medical claims. 

All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications

The ideal candidate will have experience in a high-volume collection environment, an understanding of collection processes and feel comfortable interacting with the public in order to successfully collect on delinquent accounts.

The ideal candidate's background for the Auditor-Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection and substantial experience in determining appropriate course of action in case management is highly desired.

Hospital billing experience including the investigation and follow up of denials and underpayments is highly desired by Arrowhead Regional Medical Center (ARMC). Additionally, the ideal candidate for ARMC will have knowledge and experience with various insurance payors including Commercial, Managed Care, Worker's Compensation, Medicare, and Medi-cal.

Bilingual Skills (Spanish/English) and Computer Skills are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application and pass the Spanish Bilingual Test. Bilingual compensation is available; additional testing may be required.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure: 
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 02, 2025. 

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
 
If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information.

For more important details, review the links below:

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents.  These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here.

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/.

*Retirement benefits subject to change.

01
INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a competitive evaluation. Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.

(Do not refer to resume as it will NOT be reviewed. All questions should be answered appropriately.)
  • I have read and understand the above statement.
02
Availability: Please indicate your availability and preference for referral to vacancies in the County Fire and Special Districts Department. We recommend that you review the compensation plans and MOU's applicable to these positions. They are available at the San Bernardino County Human Resources website.
  • I am available for referral to County vacancies only.
  • I am available for referral to Fire and Special Districts Department vacancies only.
  • I am available for referral to both County and Special Districts/Fire Department vacancies.
03
Minimum Requirements: Select the one option that best describes how you meet the minimum qualifications for this position.
  • Option 1: One (1) year of full-time accounts receivable experience collecting on delinquent accounts which includes phone calls and/or personal contact with responsible party.
  • Option 2: One (1) year of full-time experience in a collections or fiscal environment, with primary duties that include setting up accounts, ensuring or confirming posting of payments to accounts, fielding related phone calls to answer general collection activity questions, collecting preliminary debtor information, accessing debtor account information, including similar activities in support of collections officers.
  • Option 3: One (1) year of full-time experience in medical billing processing and monitoring medical claims.
  • None, I do not meet any of the experience requirements as indicated.
04
Qualifying Employer: Provide the name of the Employer(s) where you acquired your qualifying collections experience. Include a brief description of your primary duties. If none, indicate "N/A".

Employer referenced and all relevant experience MUST be listed and described in the work experience section of your application.
05
Experience: Indicate the type of experience you possess as it relates to collections. Select all that apply.
  • Accounts Receivable
  • Collections on deliniquent accounts by phone
  • Collections on delinquent accounts in person
  • Setting up accounts
  • Answer general collection activity questions by phone
  • Collecting preliminary debtor information
  • Accessing debtor account information
  • Supporting Collections Officers with accessing debtor accounts and information
  • I do not possess collections experience
06
Of each the areas selected above, clearly describe your experience. Be sure to include specific duties and examples and include employer name. If no experience, indicate "N/A".

Experience referenced MUST be listed and described in the work experience section of your application.
07
Experience: Indicate the amount of experience you possess performing accounts receivable collections duties either on the phone or in person.

Experience referenced MUST be listed and described in the work experience section of your application.
  • Six months
  • One year
  • Two years
  • Three years or more
  • I do not possess this type of collections experience
08
Applicant Acknowledgement - Notification Via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.)
Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
  • I acknowledge that I have read, understood, and agree to the above statement.
09

**ATTENTION GMAIL USERS**

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
  • I understand.
10
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
  • I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

* Required Question

Employer
San Bernardino County
Phone
(909) 387-8304
TTY Users: 711
Website
http://www.sbcounty.gov/jobs
Address
175 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440

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