Introduction
Are you passionate about animals and seeking to make a larger impact in their lives? Do you want to help homeless animal find forever homes? The Prince William County Animal Services Bureau is seeking a Customer Care Admin to join our staff and provide excellent customer service. Our most successful Customer Care employees thrive in a fast-paced environment, are driven, self-motivated and organized. They are a positive representation of PWC Animal Services’ core values and show a true dedication towards helping both animals and people.
Come join a team that values providing the best customer service, both for pets and residents of this county.
About This Role
Customer Care Admin with the Animal Services Bureau typical duties include helping customers with the adoption process; reuniting lost pets with their owners; responding to customer inquiries in person, via telephone and via email; intake and triage of stray or lost pets.
Minimum Requirements: High school diploma or G.E.D. and 3 years of administrative / clerical experience, handling cash.
To view our hiring standards, click here.
Preferences: The successful candidate will have:
- Experience working in an animal shelter environment.
- Basic knowledge of animal behavior, common animal medical conditions and breed identification.
- Experience providing administrative support in a front office environment.
- Experience with customer service.
- Experience utilizing database software.
- Excellent organizational skills.
- Proficiency utilizing Microsoft Office Suite.
- Knowledge of cash handling procedures.
- Knowledge of Virginia and Prince William County Animal Laws are a plus
Special Requirements
All employees considered for hire by the Police Department are subject to a Polygraph Examination and a thorough Background Investigation. Must successfully complete a pre-employment medical evaluation.
Work Schedule
The Prince William County Animal Shelter is open 6 days a week. This position is full time, 37.5 hours per week (7.5 hours per day). The successful candidate’s schedule will include regular weekend work.
Starting Salary Range: $29.06 - $34.19/hr. We offer great benefits including:
- Virginia Retirement (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Health Plans
- Optional Group Life Insurance
- An Employee Assistance Program (EAP)
- Career Development Opportunities
Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here
PSLF for additional information
.
See the full class description by clicking here.
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
Click on the link below to explore our plans and rates.
Prince William County Benefit Programs
01
I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.
- I have read, understand, and acknowledge the above statement
- I decline to proceed any further in this process.
02
Honesty and integrity are core values in police work. False statements, lying, knowingly providing inaccurate information, as well as, the misrepresentation of facts will not be tolerated. The information you provide below will be checked and validated. If this information is found to be false, it may lead to you being removed from the hiring process and REJECTED from further consideration. I understand and acknowledge the above standard in furnishing the most accurate information in the applicant hiring process with the Prince William County Police.
- I understand and wish to proceed further in this process
- I decline to proceed any further in this process.
03
All employees considered for hire by the Police Department are subject to a Polygraph Examination and to a thorough Background Investigation (Federal clearances do not substitute for either). Would you be willing to participate in both these processes?
04
How many years have you worked in a position that required you provide excellent customer service?
- 5 or more years of experience
- 4 years of experience
- 3 yearsof experience
- 2 years of experience
- 1 year or less experience
- No experience
05
How many years have you worked in a facility that houses animals?
- 5 years or more of experience
- 4 years of experience
- 3 years of ex[erience
- 2 years of experience
- 1 year of experience
- No experience
06
This position requires knowledge and usage of Microsoft Office applications (Microsoft Word, Outlook, Excel, PowerPoint and Access). Please rate the level of your knowledge and expertise in these programs.
- Regular use, plus proficient in pivot tables, advanced calculations, and fillable forms
- Regular use, plus can build tables, spreadsheets and presentations
- Regular use, but no advanced functions
- None of the above
07
How many words per minute can you type?
- 60+
- 50+
- 40+
- less than 40
- I cannot type
08
How many years experience do you have balancing or reconciling a cash register?
- 5 or more years of experience
- 4 years of experience
- 3 years of experience
- 2 years of experience
- 1 year or less experience
- No experience
09
Please quantify your experience providing clerical/administrative support.
- 5 or more years of experience
- 4 years of experience
- 3 years of experience
- 2 years of experience
- 1 year or less experience
- No experience
10
Do have knowledge of Virginia and/or Prince William County Animal Laws?
11
Do you have experience working with a shelter database program?
12
Are you willing and able to work a rotating schedule to include holidays and weekends?
