Provides office support services by performing the following duties:
Essential Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.
Responds to requests for more detailed services and assistance.
Listens and gets clarification.
Speaks in a way that is clear and precise about what is required and clearly passes information on.
Treats others with respect.
Exhibits common courtesy and basic communication skills to work within a team environment.
Maintains confidentiality.
Focuses on solving conflict, not blaming.
Follows through, resolves and seeks feedback regarding questions, requests and/or complaints in a timely manner.
Writes clearly and informatively from general information using appropriate grammar and spelling and a writing style necessary to effectively communicate.
Reads and accurately share information.
Maintains accurate records using alpha and numeric filing skills.
Adds, subtracts, multiplies and divides using all basic units of measure.
Works with whole numbers, common fractions and decimals.
Uses basic math formulas.
Displays willingness to make thoughtful decisions.
Exhibits sound and accurate judgment in applying guidelines, policies and procedures.
Supports and explains reasoning for decisions.
Prioritizes and plans work activities.
Learns new skills and translates prior experience into new skills.
Volunteers readily.
Seeks increased responsibility.
Generates creative solutions in assigned areas.
Performs analysis within established policies, precedents and/or procedures.
Provides temporary oversight.
Additional Job Functions
Depending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal.
May be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations
Other duties to provide direct or indirect service to the citizens may be assigned.
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
Supervisory Responsibilities
This job has no supervisory duties. May perform temporary project oversight. Incumbent requires periodic direction.
Minimum Education And Experience Required
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience And Technical Skills
Graduation from high school. Completion of additional technical classes. Some (6 months – 2 years) general administrative support work experience. Demonstrates intermediate Microsoft Office skills, advanced skills in at least MS Office application, and basic skill in specific job related application and equipment.
Additional Requirements
Depending on work assignment, may be required to obtain Notary Public license.
Depending on work assignment, may be required to have a valid driver’s license issued by the Commonwealth if Virginia and acceptable driving record according to City criteria.
Relevant background checks must be completed and approved.
Full Time Classified Positions
Medical and Dental Coverage available.
The Virginia Retirement System (VRS) is a defined benefit plan. Defined benefit plans promise employees a lifetime monthly benefit payable at retirement. The City pays 18.79% and employees pay 5% of base pay (pre-tax) towards VRS benefit.
Paid Time Off (PTO) Bank
Additional information about City benefits can be found on our website, in the Benefits section and in the Employment Policies & Procedures.
Hourly, Part Time and Temporary employees may be eligible for benefits depending on their position
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Government Administration
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