ABOUT US
The City of Rapid City’s Water Division is dedicated to providing clean, safe, and reliable drinking water that meets or exceeds all federal and state regulations. As a division within the Public Works Department, our mission is simple: service. We believe that “our rewards in life will always match our service,” and we’re looking for someone who shares that mindset.
Please visit the Water Division for additional information.
The City of Rapid City offers fantastic benefits including employer-paid health insurance premiums, 6% employer-matching retirement, life insurance benefits, short-term disability, and generous vacation and sick leave time off. This position is part of the AFSCME union. Applications within the work unit will be considered first.ABOUT OUR JOB
We’re currently seeking a Utility Billing and Service Clerk to join our team. In this role, you’ll support utility billing operations for Water, Water Reclamation, Garbage, and Landfill services. You’ll help ensure accurate billing, maintain vital records, assist customers, and play a key role in coordinating service appointments and field operations.
Essential Duties and Responsibilities:- Schedule and manage appointments for Utility Field personnel, coordinating communications for new service requests, on/off services, emergencies, and restoration calls.
- Update utility billing software with move orders, automatic payment plans, daily cash receipts, and delinquent accounts.
- Maintain confidentiality and accuracy of customer utility billing records.
- Process daily final bills, weekly delinquent accounts, utility billing, and bulk mailings.
- Operate specialized utility meter reading software. Generate, review, and correct reports to ensure accuracy.
- Maintain inventory and distribution records for water meters and related equipment.
- Assist with inquiries related to utility billing and services.
- Answer questions related to city demographics and City ordinance related to rates andfees.
- Process hydrant meter orders.
ABOUT YOUIf you’re ready to be part of a hardworking, mission-driven team that values service, we encourage you to apply!
QUALIFICATIONSHigh School diploma or equivalent required.
Two (2) years in customer service and basic accounting experience preferred.
Valid driver's license or ability to obtain within 30 days from the date of hire.
Strong communication and organizational skills.
Ability to work both independently and as part of a collaborative team.
