Customer Service Representative



Job Details

Customer Service Representative
Employer

City of Altamonte Springs

Salary

$34,174.00 - $52,970.00 Annually

Location

Altamonte Springs, FL

Job Type

Full Time

Job Number

202500093

Department

Finance

Division

Revenue Collection

Opening Date

05/06/2025

FLSA

Non-Exempt

Position Function

Provide customer service and receive and accurately record all City revenues.

Tasks/Duties

  • Record initial and final meter reading data, initiate location and customer numbers for new services, meters and addresses and enter proper account information details.
  • Generate work order for field completion for both the Utility Billing and Water Resources Divisions.
  • Analyze customer concerns and complaints and provide reasonable resolution. 
  • Prepare corrected utility bills by manual calculation of the original billed charges.  Calculate accurate adjustments to customer accounts to a limit of $500.00.
  • Collect, balance and prepare for posting all cash receipts for both Munis and EnerGov, including, utility payments, State of Florida payments, permits, inspections, etc.
  • Using a POS system, balance all receipts daily including Tyler Cashering, EnerGov receipts and any electronic payments as requested.  Payments must balance or research errors. 
  • Posting daily batches to include electronic payment files such as Paymentus, Paymode X, and Lockbox services, under the supervision of the supervisor. Process lien searches as needed. 
  • Perform additional duties as assigned. Be available for emergency call-outs.
  •  In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description.
  • Complete required trainings as specifiedwithin the City Comprehensive Emergency Management Plan.
  • * Assume unsupervised responsibility for closeouts, initials, and final of accounts.

Qualifications

MINIMUM QUALIFICATIONS:

  • Customer Service Representative I: One (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment. High School Diploma or G.E.D.
  • Customer Service Representative II: Same as Customer Service Representative I, however, three (3) years’ experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing.
  • Customer Service Representative III: Same as Customer Service Representative II, however, five (5) years’ experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years’ experience in utility customer service and/or billing.
  • Proficiency in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches. 
  • Valid driver license.  Must obtain Florida driver license within thirty (30) days of employment.

PREFERABLE QUALIFICATIONS:

  • Experience with Tyler Technologies
  • Willingness to adopt AI and emerging technologies.

Supplemental Information

Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation (includes credit check), a Confidentiality Agreement and a criminal background screening.

 

Driving history for the past three (3) years must reflect no violations of a driving related offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12).


Your Service Earns Our Support.  We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service!

 
The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee.  Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program. 

For more information, visit Employee Benefits.

01
Customer Service Representative I: Do you have one (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment?
  • Yes
  • No
02
Customer Service Representative II: Do you have three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing?
  • Yes
  • No
03
Customer Service Representative III: Do you have five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing?
  • Yes
  • No
04
Are you proficient in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches?
  • Yes
  • No
05
Do you have a valid driver license? Must obtain State of Florida driver license within thirty (30) days of employment.
  • Yes
  • No
06
Do you have experience with Tyler Technologies / Munis?
  • Yes
  • No
07
Do you have the willingness to adopt AI and emerging technologies?
  • Yes
  • No
08
Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Experience should be relevant and within the last ten (10) years of work history.

* Required Question

Employer
City of Altamonte Springs
Phone
407-571-8000
Website
http://www.altamonte.org
Address
225 Newburyport Ave

Altamonte Springs, Florida, 32701

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