Job Summary
Reporting directly to the Animal Services Manager, responsible for providing excellent customer service with the intention to create positive outcomes for the animals within the Williamson County Regional Animal Shelter. Provides a positive quality of life to the animals in their care and creates materials and plans needed to transition them into homes.
EXAMPLES OF WORK PERFORMED
- Trains, leads, and assigns duties to Adoption Specialist
- Manages escalated situations
- Offers assistance to potential adopters with the animals, answering questions, transporting animals to and from kennel areas, and assessing likelihood of matches for adoptions
- Performs customer service duties related to the procedures of animals for adoption and fostering
- Works with the animals to learn their behavior characteristics
- Reviews and processes applications and provides counseling for adoptions and fosters
- Processes payments, issues receipt and balances a cash drawer
- Performs data entry and maintains electronic documentation files
- Socializes fractious animals to help them become adoptable, and assist with behavior modification plans as written by the Animal Behavior Coordinator
- Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories
- Helps identify animals that are candidates for outside rescue organizations or foster care
- Transports animals to other facilities, as needed
- Provides supervision and training to volunteer staff and community service workers, by overseeing daily work tasks, offering guidance as needed
- Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership
- As needed, conducts daily cleaning and disinfection of kennel area, and other shelter areas, to include laundry, washing animal dishware, and other custodial tasks
- Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care
- Attends all meetings and trainings, as required
- Performs special duties as assigned
ORGANIZATION RELATIONSHIPS
- Reports directly to – Animal Services Manager
- Direct Reports – No
PHYSICAL DEMANDS
- Position involves prolonged standing, walking, twisting, bending, stooping, kneeling, reaching, pushing, pulling, and other fine motor repetitive motions?
- Position requires grasping, repetitive hand movement, and fine motor coordination?
- Position involves lifting and carrying of animals and equipment weighing up to fifty (50) pounds, or up to one hundred (100) pounds with assistance, and exertion of up to twenty-five (25) pounds of force to move objects?
- Position involves hearing and/or seeing alert cues regarding animal and staff security
- Position involves maintaining composure in a high-stress environment
ENVIRONMENTAL FACTORS
- Work tasks are conducted indoors and outdoors?
- May work outside in inclement weather, including extreme heat, cold and wet conditions?
- Frequent handling of animals, including contact with waste and blood?
- Exposure to unpleasant smells and a noisy and wet environment associated with a shelter?
- Frequent exposure animals that are agitated or injured that may attempt to bite or scratch
- Position involves working in a high-volume, fast-paced environment
- Position involves working with distressed individuals?
IRREGULAR HOURS
- Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
- May be deemed essential personnel in the event of an emergency
- Regular attendance is required
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Minimum Qualifications
- High school diploma/degree and two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience?
- Two (2) years of demonstrated customer service and communication experience?
- Two (2) years of cash-handling experience?
- Working knowledge of computers and phone/iPad software and applications such as Microsoft Teams/instant messaging (IM), email, FaceTime, PetPoint, etc.
LICENSES AND CERTIFICATIONS
Required Within Thirty (30) Days Of Employment
Preferred Qualifications
- Four (4) years of experience working with animals in an animal hospital, shelter, or related animal facility
- Two (2) years of animal welfare experience
- Knowledge of dog and cat body language cues
- Bilingual (Spanish)
- Four (4) years of customer service experience
EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:
- Criminal background check: Yes
- Motor Vehicle Record check: Yes
- Drug screening: Yes
- Physical exam: No
- Psychological exam: No
- Additional: N/A
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you possess a high school diploma (or equivalent) AND two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience?
02
Do you have at least two ( 2 ) years of verifiable customer service experience?
03
Describe a recent situation when you had to interact with a dissatisfied or angry customer, and how you worked to a resolution.
04
Do you possess or have the ability to obtain a valid driver's license upon offer of employment?
05
Do you possess working knowledge of computers and phone/iPad software and applications such as Microsoft Teams/instant messaging (IM), email, and FaceTime? Check the systems or programs you have experience with below.
- Computer knowledge and experience
- Ipad knowledge and skills
- Microsoft Teams or other IM (instant messaging) tool
- experience with email in a work environment
- Facetime knowledge and skill
06
Do you have at least two (2) years of cash handling experience in a work environment?
07
How many months of verifiable experience/training do you have in the general health care of animals to include feeding, cleaning?
- None
- Less than 12 Months
- More than 12, less than 24 Months
- More than 24, less than 36 Months
- More than 36, less than 48 Months
- More than 48, less than 60 Months
- More than 60 Months experience/training
08
Due to the nature of this position, the successful applicant must be able to pass a criminal history background check and drug screen (provided by County). I am able to meet this requirement.
09
This position requires a driving records check as part of the selection process. In order to be considered for this position, your driving record may not include any of the following conditions during the last 36-months. Any driving convictions involving:
- Driving under the influence of alcohol or a controlled substance;
- Refusing to submit to a test to determine alcohol or controlled substance concentration
- Leaving scene of crash
- Vehicular manslaughter/homicide
- Using vehicle to commit a felony;
- Losing your license or driving while license is suspended;
- Two or more reckless driving violations, negligent crash or violation with a pedestrian;
- Three or more violations while operating a motor vehicle
- I attest that my driving record does not meet or exceed the number of violations and/or offenses listed above, and I am eligible to be considered for this position. I am able to provide a copy of my driving record at the time of interview.
- I AM NOT ELIGIBLE to be considered for this position. My driving record meets or exceeds the number of violations and/or offenses listed above.
10
Are you able to work any shift assigned, any day of the week, including holidays and weekends?
11
I fully understand that this position requires constant exposure to, and interaction with, animals and animal waste. I am comfortable with this requirement.
12
I understand the physical demands and essential functions of the job, and can perform them as listed.
13
A preferred qualification is that an applicant possess animal welfare experience. Do you possess this experience?
14
A preferred qualification is that a candidate possess prior experience with PetPoint. Do you possess experience with this software, or similar?
15
Please provide a brief statement introducing yourself and illustrate why you should be considered as the most qualified individual for this position (please do not use programs such as ChatGPT to answer this question!).
