Emergency Communications Officer

The City of Richmond Department of Emergency Communications is currently seeking qualified and dedicated candidates to fill several entry-level and experienced 9-1-1 Emergency Communications Officer positions to be a critical and integral part of accomplishing the public safety mission for the City of Richmond!

Emergency Communications Officers work in a fast-paced, high call volume 9-1-1 operations center. The department is seeking candidates who have the ability to multi-task, maintain an efficient and calm demeanor in handling stressful situations, and follow city, state, and federal policies.The 9-1-1 center is open 365 days a year, 24 hours a day. Available work schedules include: twelve-hour day or overnight shifts ( which includes weekends and holidays).

The Emergency Communications Officer position is part of the City of Richmond’s broadband program that provides career progression through acquiring experience and specific skill sets!

Duties include but are not limited to

• Answering emergency and non-emergency calls; to deliver the assurance of calm, effective, and accurate assistance; while entering information into computer-aided dispatch system (CAD);
• Dispatching and coordinating public safety responses ranging from routine to critical;
• Performing data entry, word processing, and related duties as assigned.