Business Operations Specialist - R19626

Sarasota County Government • Full-time • Sarasota, Florida, United States • from $23.56 / hour • 3w ago

Start Here. Grow Here. Stay Here.

Our Parks, Recreation and Natural Resources (PRNR) department is in need of an Administrative Specialist III. This position provides professional administrative support to the Division Manager of Business Operations and helps carry out key functions of the division. Work involves a variety of complex tasks that require independent judgment, including customer service, financial processing, and administrative duties. The role requires strong technical skills and daily use of business systems and electronic tools. This position also interprets policies and procedures, conducts research, gathers data, and responds to customer inquiries with professionalism and clear communication.

About the Position

In this role, you will...

Assist phone, in-person, and online customers with program registrations, facility reservations, and event inquiries.
Ensure accurate information about park services, programs, facilities, and policies, Identify the urgency of customer communications, respond in an appropriate time frame, and use conflict resolution and/or problem-solving strategies, as needed.
Issue facility reservation permits per department policy and communicate usage requirements to customers and field staff.
Respond promptly to customer voicemails, emails, and written correspondence.
Coordinate scheduling and logistics for parks and athletic fields to ensure availability, safety, and cleanliness.
Resolve scheduling conflicts and assist in managing on-site logistics for events, including set-up, breakdown, and customer support.
Compose correspondence regarding customer accounts, department policies, procedures, and other information. Interprets and conveys all ordinances, park usage rules, and guidelines.
Support department special events and onsite activities.

System Support:

Act as the first point of contact for staff experiencing system issues. Assist with identifying, troubleshooting, and resolving functional problems such as data entry errors, broken workflows, or access/permissions issues.
Provide onboarding and training for new users, new features or updates. Assist with testing and validating system updates or patches.
Serve as a “Super User” technical expert for key systems, including RecTrac (recreation software), CCURE (door access), and MUSCO/Skylogix (lighting control). Collaborate with software vendors and other technical staff to resolve technical issues.
Complete assigned help desk tickets submitted by team members in a timely and professional manner.
Develop, analyze, and distribute reports using system tools and queries to support operational and business needs.
Maintain clean and accurate data within systems, including household accounts, facility details, and reservation schedules.

Finance/Budget/Procurement/Administrative Functions:

Provide administrative support to the division manager and other division staff.
Purchasing Card Account Coordinator for Business Operations. Reviews P-Card transactions and prepares a monthly reconciliation packet for the Clerk’s Office.
Manages purchase requisitions purchase orders and related tasks for the division.
Collect payment and issue receipts/permits for business transactions. Follow department procedures, guidelines, and/or policies regarding cash handling procedures in the collection, processing, and deposit of payments.
Assist with management of accounts payables, refunds returned, insufficient funds, and uncollectable debt.
Serves as the lead in division records retention maintenance for paper and electronic files, following established policies and procedures including Sunshine Laws.

About the Schedule

Work Hours:

Full-time, 40 hours per week.
Typical Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. (no weekends!)
As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You

Minimum Qualifications:

Valid Florida driver's license by date of hire.
Associate degree from a college or university and 4 to 6 years of clerical or administrative experience with some executive exposure;
-OR- Year-for-year experience may substitute for a college degree; some lead or supervisory experience may be required.

Preferred Qualifications:

Advanced professional certification is highly desirable.

The ideal candidate has the following:

Please note that these are not requirements but bonuses for your consideration.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for five years.

Physical Demands: Employees in this role must occasionally lift and/or move more than 50 lbs. Employees can use handling devices (dolly, cart, etc.) or work with another team member to lift and/or move excessive poundage of 50-plus pounds.

About Everything Else

Starting Pay Range: $23.56/hr.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
For more information about employee benefits, please click this link or visit SCGov.net for additional information.
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

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