To provide dispatch and communications operations for the Racine County Communications Department (Joint Dispatch).

1. Answer the emergency/non-emergency telephone in the Communications Department, and supply information to inquirers within established guidelines.
2. Take requests for service from callers; gather such information as names, addresses, telephone numbers, nature and type of problem or complaint; and enter events into the computer aided dispatch system.
3. Operate a multi-channel radio system and transmit messages to law enforcement vehicles, Fire and Rescue departments and other agencies concerning calls for service
4. Receive incoming radio transmissions; record officer initiated events; and act on requests for service and information received by radio.
5. Prioritize calls for service and dispatch the appropriate number of law enforcement, fire, or EMS resources to emergency events.
6. Operate computer terminals; place inquiries concerning people, vehicles, and stolen property; and enter or retrieve information into or from the central crime records system.
7. Maintain a record of all calls for service received by the Communications Department.
8. Operate the radio controlled paging system for various departments.
9. Retain trusted and confidential information.
10. Perform communications activities during special operations events at remote locations.
11. Work overtime hours during situations deemed by the Communications Department Director as an emergency.

Supervision Received
Receives supervision from the Communications Department Dispatch Supervisor.

• High school diploma or GED equivalent
• Two (2) years of responsible post high school work experience. (Post high school education may be substituted on a year-for-year basis for the work experience requirement.)
• Passing score on CritiCall Dispatcher/Calltaker Pre-employment test.
• Prompt and regular attendance.
• *Or any equivalent combination of education, training and experience, which provides the requisite knowledge, skills and abilities.