Job Description
Under the general supervision of the Program Coordinator, performs a variety of duties
necessary for the evaluation and marketing of animals for adoption and the development of
rescue contacts and transfer of animals to rescue organizations and helps to maintain and
support an active volunteer and foster program that will reduce the number of animals
euthanized. Promotes humane care of animals through education and humane, pro-active
animal services programs committed to preventing the suffering of animals and ending pet
overpopulation. Provides support in Animal Services for the creation, coordination, organization,
and publicity for animal services programs, outreach, and adoption various events.
Essential Duties
Essential Duties And Responsibilities
Serves in a supportive role to the Program Coordinator.
Showcases and promotes animals using social media, takes videos and photographs, and
utilizes concepts of graphic design to create marketing materials and content. Includes post
adoption follow-up with adopters, pet owners, and rescue partners.
Performs intake activities including collecting and inputting animal data into the department
records system, administered pet vaccinations, and conducts preliminary health examinations
and behavior evaluations when necessary.
Interacts with the public and provides excellent customer service during adoption events,
educational outreach, themed events, promotions, and foster recruitment initiatives.
Completes various clerical duties by assisting customers and answering questions; maintaining
records and collecting data; utilizes shelter records system; ensuring forms and documents are
safeguarded, complete, and accurate.
Coordinates with other departments on outreach/campaign development and recruitment;
coordination with sites for outreach campaigns; completing research as needed; processing
various documents and applications; collecting and recording payments; preparing various
reports; and handling cash and adoption paperwork and registration documents as approved by
management.
Assists in implementing marketing strategies to increase adoption numbers and contributes to
educational programs relating to animal welfare and safety.
Helps recruit and develop relationships with animal rescue contacts and organizations, with the
goal of increasing the shelter’s life release rate by transferring animals to these groups.
Further assists this goal by coordinating transport services with volunteers and other entities.
Assists in coordinating an effective pet foster program. Accepts, reviews, and submits volunteer
and foster applications. Effectively and professionally communicates with foster program
participants and makes appointments, manages schedules, and ensures compliance with foster
program protocol.
Participates regularly in or plans, or schedules various events. Assists in the transport of
equipment, the set up and tear down of event supplies, and arranges and helps to oversee the
safe transport of animals to and from events.
Participates with and supports the Veterinarian Technician, assists in the transport of animals to
groomers, veterinarian appointments, rescue groups, or other locations as needed.
Maintains accurate records of rescued animals and communications made in attempt to get an
animal placed.
Performs regular walk through of kennel facilities to stay current on shelter population, performs
assessments for animals in need of placement.
Assists customers in making pet selections, serves as adoption counselor, accurately and
professionally answers questions and inquiries, assists individuals seeking lost pets or
adoptable animals, responds to public inquiries regarding animal care and humane treatment of
animals.
Assists in the preparation and completion of grant applications related to reducing pet
overpopulation and increasing positive outcomes for animals. Collects data, various content,
and reports necessary for fulfilling grant obligations.
Required Minimum Qualifications
EDUCATION AND EXPERIENCE:
- High School Degree or GED; and
- Six (6) months experience in event planning.
Knowledge, Skills, And Abilities
- Treat all animals humanely, with compassion and concern, both on and off the
job and convey these values to others.
- Assist in the office with preparation of required paperwork and assist and support
kennel staff with the care of animals.
- Provides microchip services for citizen pets and pets at the facility. Includes
scanning, implanting microchips, and facilitating microchip registration
paperwork.
- Be able to understand and clearly explain Killeen Animal Services’ mission,
needs, and services to the public and rescue groups, and other entities as
required.
- Safely, confidently, and humanely handle various types, sizes, and
temperaments of animals.
- Learn and abide by appropriate procedures and SOPs for caring for and
treatment animals.
- Use computer programs, including shelter database, Word, Excel, PowerPoint,
Publisher, etc. to track and accurately record various information and data.
- Maintain positive relationships with rescue partners and be able to effectively
submit required information needed to secure rescue placements for animals…
- Work independently, be self-motivated, and be able to multi-task while following
direction.
- Demonstrate ability to work in a professional manner with others in a fast paced,
complex and ever-changing environment.
- Understand and follow oral and written instructions in a timely manner.
- Communicate effectively and professionally (written and verbal) with the public
and provide excellent customer service.
- Apply sound and independent judgement in a variety of situations in accordance
with established policies and procedures.
- Exercise tact and good judgement to establish and maintain effective working
relationships with other staff, volunteers, community service workers, students,
rescue groups, fosters, members of the public, and others encountered in the
course of work.
Special Requirements
- Must possess a valid driver's license or obtain one by date of hire.
- Must have a Texas Driver's license within 6 months of hire.
Supplemental Information
PHYSICAL DEMANDS
While performing the duties of this job, employees are regularly required to use hands to finger,
handle, feel or operate objects, tools or control; and reach with hands and arms. The employee
is regularly required to stand, walk or sit; talk or hear; stoop, bend, kneel, crouch or crawl. The
employee must regularly lift and/or move animals or objects up to 50 pounds and frequently over
100 pounds.
WORK ENVIRONMENT
Employees regularly work on slippery and uneven surfaces and are exposed to loud noise,
odors and dirt. Employees are routinely exposed to dangerous, injured or diseased animals;
fecal matter, blood and other hazards; and to various cleaning chemicals. Work requires
contact with sick,
At City of Killeen, we are committed to your health and well-being. We are proud to provide you and your family with valuable and significant benefits.
We all work together to make City of Killeen a success, and our teamwork extends to your benefits. Your health and well-being are important to us, so we provide benefit options to make your and your family’s lives better. Together, let’s invest in you.
The City of Killeen offers the following Benefits to full time employees:
- Employee Assistance Program
- Wellness Benefits
- Medical, Vision Dental
- Health Savings Account/ Flexible Spending Account
- TMRS
- 457 Deferred Retirement Account
- Short Term/Long Term Disability
- Accident/ Critical Illness/ Hospital Indemnity Supplemental Benefits
For more benefit information, visit www.killeentexas.gov
01
What best describes your highest level of education?
- Less than High School
- High School Diploma/GED
- Associates Degree
- Bachelors Degree
- Masters Degree or higher
02
How many years of experience in animal care, control and handling do you have?
- None
- Less than 2 years
- More than 2 years
03
How would you rate your skill level in management of website design and social media platforms?
- Beginner
- Intermediate
- Expert
- None
04
How many years of experience do you have in event/program promotion?
- None
- Less than 1 year
- 1 to 2 years
- 3 to 4 years
- More than 5 years
05
Do you currently posses a valid drivers license?
- Yes
- No
- No, but can obtain by Date of HIre
06
How many years of clerical or administrative experience do you have?
- None
- Less than 1 year
- 1 - 2 years
- 2 - 3 years
- More than 3 years
07
Describe your experience with handling animals?
