Occupancy Specialist (Multiple Positions)
Job ID: 107949
Location: H3S-Housing Authority
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, June 10, 2025.
PAY AND BENEFITS
Annual Pay Range: $50,947.68 - $64,249.35
Hourly Pay Range: $26.127015 - $32.948384
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation leave at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
At the Housing Authority of Clackamas County (HACC), we believe that everyone deserves a safe and stable place to call home. If you are passionate about social justice and want to make a tangible difference in the lives of our community's most vulnerable residents, we invite you to join our team as an Occupancy Specialist.
We are hiring multiple Occupancy Specialists to support vital housing programs that serve individuals and families experiencing homelessness, living with disabilities, or struggling with low incomes. This is not just a job; it is your chance to be part of the solution.
You will serve as a key connector between housing programs, landlords, and clients. Your work will directly contribute to housing stability for hundreds of families across Clackamas County.
We are currently hiring for roles in the following programs:
• Housing Choice Voucher (HCV) Program: This program provides rent assistance to eligible families in the private rental market. HACC supports approximately 1,500 families through this federally funded initiative.
• Regional Long-Term Rent Assistance (RLRA) Program: This program provides rent assistance to eligible families in the private rental market. HACC supports approximately 900 families through this Metro funded program.
As an Occupancy Specialist, you will determine eligibility for housing assistance, calculate rent subsidies, process family composition or income changes, manage lease approvals by working closely with landlords. Additionally, Occupancy Specialist work closely with participants and case managers to complete annual reviews and address tenant's compliance with lease.
Your ability to navigate complex regulations is crucial for maintaining HUD compliance, while strong collaboration with partners fosters effective solutions to housing challenges, ensuring adherence to program guidelines. At the same time, your communication and mediation skills will be essential in resolving tenant-landlord issues and addressing concerns such as potential fraud or program violations. With a trauma-informed and culturally responsive approach, you'll support clients from diverse backgrounds, helping them maintain safe, affordable housing. Occupancy Specialists also maintain accurate case records and stay informed on changes in policy, housing law, and best practices, ensuring your work is both effective and aligned with our commitment to equity and service. Additionally,
You will be a strong fit for this role if you are:
• Mission-driven with a commitment to equity and public service;
• Organized and adaptable, with the ability to manage a high caseload in a fast-paced environment;
• Collaborative and empathetic, able to build trust with clients, landlords, and community stakeholders;
• Knowledgeable, with familiarity in housing programs, Oregon landlord-tenant law, and federal/state housing regulations;
• Skilled in communication and conflict resolution, including using de-escalation techniques when needed.
At HACC, you will find a workplace committed to equity, inclusion, and social justice. We value diverse perspectives and actively challenge systemic barriers to housing. You will be supported by a dedicated team and have access to ongoing training and development opportunities to grow your knowledge and skills. We are proud to foster a culture where every employee is respected, heard, and empowered to make a difference.
We are currently filling one regular position and two limited-term positions through this recruitment. The limited-term assignments will be for a minimum of one year and may be extended but cannot exceed a total duration of three years. The long-term need and funding for these positions may be re-evaluated at a later date. Limited-term employees receive full benefits equivalent to their full-time equivalent (FTE) status.
If you're ready to bring your compassion, expertise, and dedication to a team that is changing lives every day, we encourage you to apply. Together, we can build a stronger, more equitable Clackamas County, one home at a time.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Strong communication and interpersonal skills
Preferred Special Qualifications/ Transferrable Skills:*
• Knowledge of promoting fairness and an understanding of racial equity, with practical experience incorporating these principles into your work supporting diverse populations
• Transferable work experience can be in housing programs, case management, residential services, property management, or other social services
• Experience working with YARDI or other Housing Authority database software
• Experience performing data entry and handling confidential documents
• Experience working with low-income families and maintaining a client caseload
• Experienced in fast-paced environments with a keen eye for detail in process-heavy workflows
• Knowledge of housing regulations, procedures, and landlord/tenant laws
• Knowledge of basic accounting principles and practices
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For veterans qualified for Veterans' Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to:
• Gathers information from clients to determine eligibility regarding income and family composition changes; answers questions and provides information/referrals to current and prospective landlords or property managers; interacts with various social services agencies to exchange or verify information on clients.
• Completes annual reviews on clients under our Housing rent assistance programs; reviews proper verification of income, assets, medical, and child care; reviews notification to landlord and tenant; negotiates rents with landlords in accordance with Annual Adjustment Factors, Rent Reasonableness, and Fair Market Rents; calculates rents and prepares rent change notification, lease rider, and lease as required; mails forms to landlord and tenant.
• Respond to income and family composition change requests; generate verification requests and/or complete verification with the appropriate agency/employer; prepare rent change notification and payment adjustment form, when necessary, for the landlord and tenant to receive additional payments.
• Updates verification on income and family composition changes generated by eviction or tenant choice; notifies accounting of the cut-off date of payment; generates a payment adjustment form for pro-rated rent payment; confirms the move-out date with the previous landlord.
• Ensures tenant compliance with leases and certificate/voucher obligations; mediates complaints and lease violations between tenant and landlord/owners; provides accurate information and knowledge to tenant and landlord/owners questions, disputes, program rights, and responsibilities; generates appropriate correspondence regarding eviction/termination of assistance; assists in collecting rent, sundry charges and damage claims.
• Monitor, investigate, and report program abuse or fraud allegations and assist in resolution as directed; review public records; issue program warning or notice of termination as warranted; prepare hearing and eviction/termination information and represent the Housing Authority at informal hearing and eviction/termination proceedings if requested.
• Reviews updated materials regarding regulations, procedures, and landlord/tenant laws; enters data on client information; prepares required reports; remains current on occupancy, Housing Quality Standards (HQS), National Standards for the Physical Inspection of Real Estate (NSPIRE), and Housing Authority regulations and policies.
• Establishes, maintains, and updates various logs and books related to the orderly maintenance of records; ensures all computer records of all tenant caseloads are accurate and current; promptly and accurately maintains all file documentation.
• Attends required training to ensure staff compliance with Housing Authority, federal, state, and local policies and guidelines.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.
http://www.clackamas.us/housingauthority/
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
Housing and Community Development Division (HCD) is a Division of the https://www.clackamas.us/h3s.
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
• https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
• https://www.clackamas.us/des/jobs.html
• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
OTHER INFORMATION
RECRUITING QUESTIONS?
James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/6257827
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