Customer Service Supervisor - Utility Billing



Job Details

Customer Service Supervisor - Utility Billing

This listing closes on 7/13/2025 at 11:59 PM Eastern Time (US & Canada).

Employer

Brunswick County

Salary

$26.45 - $35.70 Hourly

Location

Bolivia, NC

Job Type

Full Time

Job Number

01392

Department

Utility Billing

Opening Date

06/19/2025

Closing Date

7/13/2025 at 11:59 PM Eastern Time (US & Canada)

About Us

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.   

 

Careers

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

About this Opportunity

Under the direct supervision of the Deputy Utility Billing Manager, the Customer Service Supervisor leads and supports our customer service team. This role will oversee daily operations and provide coaching and mentorship to customer service representatives and ensure that customer interactions meet high standards of service and satisfaction. This role will be critical in resolving escalated issues, improving team performance, and contributing to a culture of excellence. They must exercise some independent judgment in completing assigned tasks and must exercise considerable tact, courtesy, and firmness in frequent contact with customers and the general public. This position reports to the Deputy Utility Billing Manager.

Education and Experience

A bachelor’s degree in accounting or related field and one to two years of experience, preferably in billing and collections-related work; or any equivalent combination of education, training, and experience which provides the required combination of skills, knowledge, and abilities. Considerable knowledge of billing/collections software is required.

Physical Requirements
Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.

Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.

All positions with Brunswick County require a valid driver's license and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.  

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits. 
Brunswick County offers the following benefits:

  • Vacation Leave
  • Sick Leave
  • Petty Leave
  • Paid Holidays
  • Longevity Pay
  • Health Insurance
  • 401 (k) Plan
  • 457 Deferred Compensation Plan
  • Term Life Coverage
  • Long Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Vision Insurance
  • Universal Life Insurance
  • Critical Illness
  • Tuition Assistance

Employer
Brunswick County
Phone
910-253-2013
Website
https://www.governmentjobs.com/careers/brunswicknc
Address
30 Government Center Dr.

Bolivia, North Carolina, 28422

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