The Town of Holly Springs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- This position is located in Holly Springs, N.C.**
Position Summary
The Town of Holly Springs is searching for a Business Systems Analyst to serve in the I.T. Department. This position will support project management for the highly collaborative and team-oriented Information Technology (IT) Department, and support various town-wide software applications and the associated business processes. The position works collaboratively with the other IT Business Systems Analysts (BA) to ensure IT solutions support the strategic and operational needs of the organization.
SUPERVISORY RELATIONSHIPS
Reports to the Chief Information Officer. Works independently with general guidance from the Chief Information Officer to ensure coordination of objectives and priorities of the Town Manager and Town Council.
The work schedule is business hours with occasional evenings and weekends. The starting annual salary is $74,843.96 (Grade M).
Essential Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
- Supports the management of projects for the IT Department by developing project scopes, timelines, and milestones.
- Develops project management processes and leads project status meetings with internal and external stakeholders.
- Develops project plans and cost estimates, including attending meetings with internal and external stakeholders.
- Analyzes, recommends, plans, executes, and monitors installations and deployments of application software.
- Maintains enterprise production and testing environments to ensure system reliability.
- Leads application acceptance testing for application projects and/or upgrades.
- Performs or coordinates enterprise application training, which may include in-person or remote training.
- Develops training documentation and/or videos for enterprise applications that the position will support.
- Implements and maintains enterprise software updates and revisions to system applications.
- Responds to critical application issues and troubleshoots. Review logs to determine if systems and databases are operating properly after system or application failures. Evaluates and reports on root causes of system failures.
- Maintains and documents business processes defined by system configuration and application configuration changes.
- Assists in leading IT governance teams for enterprise applications.
- Meets with stakeholders to collect reporting requirements and writes reports or develops dashboards utilizing commercially available tools, such as Microsoft PowerBI, SQL Server Reporting Services (SSRS), Crystal Reports, etc…
- Maintains and makes recommendations for improvements to enterprise applications and data information systems.
- Responds to emergency troubleshooting during work and/or non-work hours for systems under the BA’s purview.
- Assists other IT personnel as needed.
- Other duties as assigned.
Knowledge Skills And Abilities
- Ability to work closely and very collaboratively with the IT team and external stakeholders.
- Knowledge of cloud computing environments and security.
- Knowledge of Local Government enterprise systems, such as work order and asset management systems, code enforcement and permitting systems, and human resources systems.
- Knowledge of database platforms and an understanding of database integrations across systems.
- Knowledge of Document Management systems, Records Management systems, and/or Financial systems.
- Knowledge of local government operations and operational structure.
- Ability to establish and maintain accurate records of assigned activities and operations.
- Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Skilled in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Skilled in researching and understanding complex technical and business process issues.
- Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
- Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
- Ability to handle sensitive interpersonal situations calmly and tactfully.
- Ability to maintain professionalism at all times.
- Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
- Ability to work the allocated hours of the position and respond after hours as needed.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work has no exposure to adverse environmental conditions.
- Work is generally in a moderately noisy office setting.
Minimum Required Qualifications
- Bachelor's degree from an accredited college or university with an Information Systems concentration, or equivalent experience in information systems, project management, and local government operations and support.
Preferred Qualifications
- Experience in project management within a local government organization.
Other Requirements
- Must pass background and criminal history checks.
- Must be fingerprinted upon starting in the position.
Town Benefits
- Paid Time Off includes a minimum of 10 vacation days, 12 sick days, 12 holidays, two floating holidays, and one health and wellness day annually
- Existing LGERS members are eligible for a higher vacation accrual rate
- Annual pay increases for performance review
- Longevity Pay
- Competitive benefits package, including life, medical and dental insurance, LGERS retirement system membership, and a 5% Town contribution to 401(K)
- Career learning and professional development
01
Do you have a Bachelor's degree or higher from an accredited college or university with an Information Systems concentration, or equivalent experience in information systems, project management, and local government operations and support?
02
Do you have a valid N.C. Class C Driver's License or valid driver's license in any other state?
