This position performs clerical and customer service support for department operations.
- Provides high-level customer service; assists customers with complex service complaints and discrepancies.
- Types, formats, edits, revises, proofreads, and prints reports, correspondence, technical charts, tables, and other specialized materials.
- Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact, sensitivity, and the interpretation of policies, rules, and procedures.
- Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
- Distributes and accepts applications; assists customers
- Receives, reviews, and prepares permit applications and supplemental documents; works with customers to identify service needs; ensures permit applications and supplemental documents are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
- Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
- Explains policies and procedures to internal and external customers.
- Performs related work as assigned.
High School diploma or GED equivalent with two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience. Additional RequirementsBackground investigation, including supervised drug screen, post-offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment- Knowledge of the principles and practices of governmental accounting.
- Knowledge of municipal auditing principles and practices.
- Knowledge of City budgetary policies.
- Knowledge of relevant local, state, and federal regulations.
- Skill in developing short- and long-range plans.
- Skill in establishing priorities and organizing work.
- Skill in creating computerized spreadsheets.
- Skill in the completion of complex financial audits.
- Skill in public and interpersonal relations.
- Skill in oral and written communication.
