Summary
King County's Records and Licensing Services (RALS) is searching for a great people leader to serve as
Regional Animal Services Assistant Manager (Operations Manager - Assistant). The ideal candidate is a strategic and collaborative leader with extensive experience in animal services within multifaceted government agencies or jurisdictions. This role requires a strategic thinker skilled in developing and implementing policies that drive operational excellence. If you are customer-centric, data-driven, and skilled at navigating organizational and labor challenges, this role is for you!
About Records & Licensing Services (rals)
The Records and Licensing Services Division (RALS) is a division of the Department of Executive Services.
RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.
RALS Is Responsible For
- Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
- Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
- Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
- Providing internal mail services and physical and electronic records management services to all county agencies
- Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships
RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations, programs, public and internal services, and employee safety. We accomplish this through an equity lens, creating a learning environment, and employee engagement.
To learn more about RALS, please visit our website at: https://kingcounty.gov/depts/records-licensing.aspx.
Job Duties
KEY EXPECTATIONS/RESPONSIBILITIES-
In order to be considered for this opportunity, you must at a
minimum, demonstrate the knowledge, skills, and abilities to perform the job duties below:
- Play a pivotal leadership role in overseeing daily operations, supporting staff, and advancing the mission and values of the organization.
- Participate in development of section goals and objectives; implement effective measures to meet established goals and objectives.
- Understand and execute incident command as required.
- Represent RASKC on matters being presented before County Departments, public service agencies, community groups and the public.
- Develop policies and procedures; identify areas for revisions for policies and procedures and developing new policies and procedures; assure consistent and accurate application of policies and procedures.
- Lead Lean and Continuous Improvement initiatives to evaluate workflows, eliminate inefficiencies, improve service delivery, and foster a culture of innovation.
- Labor relations including ensuring compliance with collective bargaining agreements.
- Public outreach, including the use of social media, Canva, or similar platforms for marketing and communications.
- Personnel Management. Manage personnel matters, including coaching and performance management, conducting HR investigations, and applying progressive discipline consistently and appropriately.
- Data-Driven Decision-Making, Proficiency in data analysis, reporting, and use of office productivity tools to track performance metrics, inform decisions, and drive continuous improvement.
- Responsibility for coordinating and overseeing RASKC committees and workgroups to ensure alignment with agency goals, accountability, and timely completion of initiatives.
- Lead the planning, coordination, and implementation of emergency management and disaster response activities, including preparedness training, contingency planning, and coordination with Office of Emergency Management and external emergency services partners.
Experience, Qualifications, Knowledge, Skills
THE IDEAL CANDIDATE FOR THIS ROLE IS A GREAT PEOPLE LEADER WHO:
- Has a strong background in providing leadership in animal services for a large government agency or jurisdiction OR any combination of education and experience.
- Can manage and thrive in with a large, multi-faceted organization including working collaboratively at all levels.
- Has extensive experience developing, implementing, and managing policies and standard operating procedures (SOPs)
- Be customer-focused and comfortable in advising with senior management and city/county leaders with complex initiatives, polices, and workplace/labor issues.
- Can persevere and adapt as required, while working in a multi-faceted and sometimes ambiguous environment.
- Proficiency in data analysis and office productivity tools.
- Has a strong ability to collaborate with contract cities, law enforcement, prosecutors, animal welfare groups, and other partners
- Skilled in public communication, conflict resolution, and representing the agency to the community and media. Experience with public outreach, including the use of social media, Canva, or similar platforms for marketing and communications.
- Have strategies and ideas to continue to build on a culture of employee engagement which supports the development, coaching, and team building necessary for the workforce of the future.
- Is a champion for Equity & Social Justice. Understands that systematic racism and its long-term effects are pervasive in our society. Are comfortable having candid and sincere conversations with all employees about race and equity in the workplace.
- Can create initiatives necessary to develop, coach, and mentor a culturally and generationally diverse staff in a collaboratively manner that focuses on employee engagement, good communication, and team building.
WORK LOCATION: The work associated with this position will be performed onsite.
WORK SCHEDULE: This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible.
UNION REPRESENTATION: This position is non-represented.
Supplemental Information
- Must be able to pass a background check/fingerprint check.
How To Apply
The recruitment for this position is open to all qualified candidates. A completed King County Application is required. We highly recommend that you also provide a resume and cover letter. If you have any questions, please contact Brittney Marzest by e-mail at bmarzest@kingcounty.gov
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the teamdedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
