IT Technical Lead - Customer Applications
Locations: Mississauga, Ontario | Colorado Springs, CO | Wilmington, DE
Employment Type: Permanent
Work Model: Hybrid (3 days onsite, 2 days remote)
The ideal candidate has deep technical expertise, strong architectural instincts, and the ability to lead cross-functional engineering teams while ensuring alignment with Agilent's IT standards, compliance requirements, and business objectives.
Key Responsibilities
Technical Leadership & Solution Architecture
- Architect and implement Agilent's next-generation entitlement and license management system for software and services.
- Lead the end-to-end implementation of the licensing solution, ensuring scalability, security, and operational efficiency.
- Gain and maintain deep expertise in Agilent's B2B software licensing models and monetization frameworks.
- Develop best practices and drive adoption of the Licensing platform across business units.
Cross-Functional Collaboration
- Partner with software product teams to define and optimize licensing and entitlement strategy for B2B post-sales monetization.
- Collaborate with enterprise architects to ensure platform alignment with IT strategic objectives.
- Work closely with business stakeholders to translate requirements into detailed technical designs and solution documents.
Platform Development & Integration
- Design and implement customer-facing applications integrating entitlement management with backend ERP and enterprise IT platforms.
- Drive operational optimizations and troubleshoot real-time platform challenges.
- Implement backend services using Node.js, Python, or TypeScript.
Cloud, Security & Compliance
- Develop solutions using key AWS services (API Gateway, IAM, storage, caching, etc.).
- Ensure platform compliance with data privacy and regulatory frameworks (PII, GDPR, CFR).
- Follow Agile SCRUM methodologies for iterative development.
Communication & Leadership
- Lead and mentor medium-to-large engineering teams.
- Prepare architectural documentation and present to global stakeholders.
- Work independently and manage multiple priorities with minimal supervision.
Required Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience).
- 8+ years of experience with core computer science principles and enterprise-grade solution design.
- 2+ years in a technical leadership role managing medium/large teams.
- Expertise in designing enterprise IT solutions (custom + off-the-shelf).
- Strong experience integrating applications with backend ERP systems.
- Experience building customer-facing applications (B2B preferred).
- Hands-on skills in backend scripting languages:
- Node.js, TypeScript, or Python
- Strong cloud experience with AWS services, including access control, APIs, storage, and caching.
- Experience with compliance: PII, GDPR, CFR.
- Strong knowledge of Agile SCRUM development.
- Exceptional communication, documentation, and stakeholder engagement skills.
- Strong attention to detail, deadlines, and system performance optimization.
Preferred / Nice-to-Have
- Excellent storytelling and communication ability.
- Interest or experience in GenAI / Agentic AI tools.
Skills & Certifications
- B2B software licensing
- Monetization methods
- NodeJS or Python
- AWS services
- Agile SCRUM
Submission Template -
Full Name:
Highest Degree (Bachelor's in Computer Science / IT / Related Field) with University & Year of Completion:
Total IT Experience (Years):
Total Experience as a Technical Lead (Years):
Experience with B2B Software Licensing (Yes/No - Details):
Experience with Entitlement Management / Monetization Systems (Yes/No - Details):
Enterprise IT Solution Design Experience (Yes/No - Details):
Experience Integrating Applications with Backend ERP Systems (Yes/No - Specify ERP):
Experience Building Customer-Facing Applications (Yes/No - Details):
Hands-on Experience with Node.js / TypeScript (Yes/No - Years & Details):
Hands-on Experience with Python (Yes/No - Years & Details):
AWS Cloud Experience (Yes/No - Specify services used: API Gateway, IAM, S3, DynamoDB, Lambda, etc.):
Experience with Compliance Standards (PII / GDPR / CFR - Yes/No - Details):
Experience with Agile SCRUM (Yes/No - Details):
Experience with System Optimization / Performance Tuning (Yes/No - Examples):
Experience Collaborating with Enterprise Architects & Cross-Functional Teams (Yes/No - Details):
Experience Leading Medium/Large Engineering Teams (Yes/No - Team Size & Scope):
Industry Experience (Pharma / Biotech / Medical Devices / Technology / Manufacturing / SaaS / B2B):
Travel Availability (%):
Reason for Interest in This Role:
Reason for Relocation (if applicable):
Contact Number:
Email ID:
LinkedIn Profile:
Full Address (City, State, ZIP):
Notice Period (Weeks):
Current Work Authorization (Citizen / PR / Work Permit - Specify):
Expected Salary:
Are you able to relocate on your own expenses and work Hybrid (3 days onsite, 2 days remote):