This position may be located in any of the Tax Commissioner's Office locations. Employees must be willing to report to other locations based on the needs of the Tax Commissioner’s Office.
A data entry skills test will be required for all applicants. The skills testing information and link will be sent via email to applicants who have successfully met the qualifications for this position after the closing date of this job announcement. The assessment will close on Thursday, December 4th, 2025, at 11:59 pm.
Provides customer service: assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to current and delinquent tax accounts, tax code interpretation, payoffs for current and delinquent tax bills, refunds, returned checks, related fees and department procedures; and directs customers to appropriate department or individual as necessary.
Performs cashier duties: calculates various taxes and fees; assesses penalties; receives monies in payment of taxes, returned check fees, insurance lapse fees, fines, and other departmental fees or services; records transactions; issues receipts; makes cash drops; balances cash to documentation; performs daily reconciliation and balance of cash, check, credit and debit transactions; and secures cash drawer at close of day. Audits and verifies transaction data for accuracy and completeness. Reviews transactions of multiple cashiers to verify transactions and balances and prepares bank deposits. Receives and processes various types of current and delinquent tax payments and refund requests during collection season. Processes return checks for duplicate payment or missing information and performs research and administrative tasks related to items returned unpaid by the bank.
Analyzes, interprets and evaluates information obtained from state records, medical disability letters and other legal instruments: determines legal ownership and proper course of action regarding motor vehicle registration, titling and taxation; determines homestead exemption qualifications; conducts homestead audits; verifies identification, proof of residency, correct ownership, perfection of lien, and other documentation; issues license plate types; issues correct year decal and handicap decals as mandated; and monitors assigned inventory. Researches and investigates fraudulent exemptions to determine if the exemption should be removed and sends related correspondence.
Processes applications, registrations, tags, titles, and/or disabled placards: verifies accuracy and completeness of documentation; determines taxable value; enters data into departmental computer systems; issues initial tags and titles and disabled placards; processes renewals, special requests, and requests for prestige plates; cancels tags; files changes of address; corrects titles; assists commercial drivers and fleet owners with apportionment license plates and taxes according to the International Registration Plan; and maintains related documentation and files.
Conducts research to resolve routine tax issues: receives and responds to issues concerning tax bills, tax laws and regulations, city and County ordinances, assessments and valuations, exemptions, mobile home administrative maintenance, heavy-duty collections, liens, rejected payments, and other tax-related issues; and escalates advanced inquiries to supervisor/manager for resolution. Makes changes to tax records to ensure accuracy of tax digest. Liaison with multiple departments to determine account accuracy.
Utilizes various research tools and records from Superior Court, Water System, Georgia Driver Record and Integrated Vehicle Enterprise System (GA DRIVES), Elections and Registrations, Veterans Administration, IRS, Georgia Department of Roads and LexisNexis to confirm exemption qualifications, conduct homestead audits and issue specialty plates.
Provides assistance and support to less-experienced specialists: answers questions regarding policies, procedures, and work functions; and voids/overrides transactions.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in tax billing and collections.
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory RequirementsSome tasks require the ability to communicate orally.
Environmental FactorsEssential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.